Insurance Advisor

Job Title:  Insurance Advisor

Salary: £24,720 + Commission

Location: Hull, United Kingdom

Employment Type: Full-tIme, Permanent

Role Overview

Our client is a leading insurance brokerage providing tailored solutions to businesses and individuals across the UK. Known for their commitment to quality and ethical practices, they maintain a strong reputation for excellence in service delivery. The team is professional, collaborative, and dedicated to supporting career growth and development.

We are seeking a dedicated and customer-focused Insurance Advisor to provide comprehensive insurance services to both existing and new customers. This role requires excellent communication, sales, and organizational skills, alongside a deep understanding of insurance products and compliance with FCA regulations. The successful candidate will act with professionalism and integrity, ensuring customer needs are met with tailored insurance solutions.

• Identify potential sales opportunities from all incoming calls and inquiries.
• Provide specialized sales advice tailored to meet customer requirements.
• Analyze customer information and conduct research to make suitable insurance recommendations.
• Deliver a high standard of customer care and service at all times, adhering to FCA principles and rules.
• Actively contribute to achieving company sales targets and business objectives.
• Complete all supporting documentation accurately and in a timely manner.
• Maintain secure and compliant customer records in line with GDPR requirements.
• Stay updated on FCA rules, company compliance policies, and insurance principles.
• Persuade and influence customers to adopt suitable insurance products.
• Respond appropriately to customer feedback and individual levels of understanding.
• Build and maintain strong relationships with customers, colleagues, and other stakeholders.
• Maintain professional competence by adhering to the company’s training and competence procedures.
• Stay informed about market trends, compliance updates, and insurance products.
• Undertake additional duties as directed by management.
• Uphold the company’s standards of ethical behavior both inside and outside the workplace.

• Education: Educated to at least GCSE standard.
• Experience: Proven knowledge of insurance products and the insurance market.
• Experience providing specialized sales advice to support customer needs.
• Alternatively, a willingness to undertake relevant customer service and insurance training.
• Strong keyboard skills with proficiency in Microsoft Office (Excel, Word) and internet/email use.
• Excellent communication and interpersonal skills.
• Ability to match available products to customer requirements.
• Attention to detail and the ability to handle, analyze, and summarize information responsibly.
• Persuasive and influential with a customer-focused approach.
• Familiarity with FCA rules and guidelines.
• Understanding of GDPR and compliance with data protection regulations.
• Awareness of ethical financial practices and industry standards.
• Act with honesty, integrity, and professionalism at all times.
• Demonstrate a commitment to customer satisfaction and ethical practices.
• Ensure transactions are clear, straightforward, and compliant with regulations.

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