Zoom Phone Customer Solutions Engineer

US-based client Looking For Rockstar Zoom Phone Customer Solutions Engineer  - Role is 100% Remote and Paid in US Dollars.

Mandatory Requirements:

• 3-5 years of experience in a customer or partner-focused technical role.
• Strong knowledge of unified communications and contact centers, with experience in UCaaS and CCaaS.
• Familiarity with VoIP, BYOC, and cloud-based call systems.
• Solid understanding of networking concepts, including LAN/WAN, routers, firewalls, switches, PBX, TCP/IP (IPv4), and DNS.
• Experience with UCaaS vendors such as Genesys, Five9, or RingCentral is a plus.
• Excellent problem-solving and technical skills, with the ability to adapt to a fast-paced, evolving environment.
• Direct experience with Zoom and their telephony product is a good-to-have skill.
• Excellent communication skills to collaborate with internal teams and partners.

Job Role:

• Provide technical support for the implementation, configuration, and maintenance of Zoom Phone and related technologies.
• Contribute to the deployment and management of the Zoom UCaaS/CCaaS platform, ensuring quality outcomes.
• Collaborate with internal teams to provide technical input and support for ongoing projects.
• Assist partner technical teams with platform utilization and technical queries.
• Troubleshoot and resolve technical issues related to the Zoom Phone platform efficiently.
• Promote the use of Zoom technology within internal operations to enhance productivity.

Ready to take on this challenge? Apply now via LinkedIn!