Information Technology Support Analyst

IT Support Analyst - Tier 2/3

Tier: 2/3

Location: Fully Remote

Time zone: EST Time zone

Client: Fast-Growing US-Based Managed Service Provider (MSP)

We’re on the lookout for top-tier Information Technology Support Engineer to join a fast-growing US Managed Service Provider (MSP) team. If you have a strong technical background and a passion for delivering exceptional support, we want to hear from you.

NB: Only candidates with Managed Service Provider experience will be considered.

Key Attributes We’re Looking For:

• Work Ethic: You take pride in your work, always going above and beyond to get things done. No task is too big or small.
• Curiosity: You’re driven by the desire to learn and grow, focused on getting things right, not just being right.
• Problem-Solving Mindset: You approach challenges with solutions, not complaints, and are always prepared to resolve issues efficiently.
• Proactive & Self-Motivated: You take initiative, anticipate needs, and don’t need to be told what to do.
• Ownership: You take full responsibility for your projects and outcomes, both positive and negative.
• Commitment to Excellence: You consistently go the extra mile, never settling for “good enough.”

If these qualities resonate with you, keep reading!

What You’ll Bring to the Role:

• 2+ years of experience working in a Managed Service Provider (MSP) environment.
• 1+ year working remotely with US-based companies. (Bonus)
• Fluent in English, with excellent communication skills.
• Strong experience supporting and administering Windows and Linux server environments, including installation, configuration, and troubleshooting.
• Proficient in using Ticket Management Software to ensure efficient issue resolution.
• Deep understanding of Networking (switches, routers, firewalls, VLANs) and managing network infrastructure. (Fortinet, Sophos)
• Hands-on experience with cloud services (e.g., AWS, Azure, Google Cloud) and managing cloud-based infrastructure.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and containerization (e.g. Docker, Kubernetes).
• Knowledge of backup and disaster recovery solutions and best practices. (Datto backup)
• Experience with scripting and automation tools (e.g., PowerShell, Bash).
• Familiarity with RMM tools (Remote Monitoring and Management). - (Datto RMM)
• Experience with platforms like Service Now, Jira, ConnectWise, N-Central and Kayesa products.

Why You’ll Love This Role:

• Impactful Work: Play a critical role in providing top-notch IT support for clients in various industries.
• Growth Opportunities: As part of a rapidly expanding company, you’ll have opportunities to grow your career and take on new challenges.
• Dynamic & Collaborative Environment: Work with a talented, motivated team of professionals who are passionate about delivering excellent service.
• Competitive Compensation: Enjoy a competitive salary, along with other benefits (please include any specifics like healthcare, PTO, etc., if relevant)

Ready to Join Us?

If you are a proactive, highly skilled Information Technology Support Analyst with a passion for problem-solving and continuous learning, we want to hear from you!