IT Support Team Leader (Community)

• Lead the Community Desktop team staff and services to ensure end users are provided with timely and relevant support, the systems are secure, reliable and perform as agreed.
• Ensure operational procedures are followed and service delivery to agreed targets and deadlines, ensuring standards of performance and security are maintained.
• Provide incident and service request support, managing day to day priorities and escalating issues as appropriate, and using the IT Service Desk as per departmental procedures
• Manage the installations, configurations, relocations and decommissioning of computer hardware and software; fault-find and rectify problems
• Promote good practice in the use of hardware and software and IT security, provide specialist technical knowledge and guidance , act as a local expert / reference point
• Ensure departmental and organisational policies and procedures are followed and are aligned to industry and NHS best practises.
  
  

This role is eligible for sponsorship of Skilled Worker Visa. Candidates must ensure they meet the appropriate criteria to acquire this Visa before applying. HDFT does not offer relocation expenses, however.

The role involves close working with all teams within the IT function and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing second line support to users of IT systems and services across the organisation.

This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.

A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have exceptional knowledge of Windows 10, Windows 11, and Android operating systems.

This role is a management role and would have 6-7 staff reporting to them. In turn, this role reports to the IT Operations Manager (Desktop & Mobile). The role would undertake both IT support for an area of the footprint, and also management support for the staff they manage.

A successful candidate should be capable of managing staff requests and issues on their own initiative, and uphold the Trust's Values when dealing with such tasks.

This role will involve some travel around the HDFT Community footprint, and so a full UK driving license and access to a vehicle that is insured for business mileage is essential.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We Offer Colleagues

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
  
  

Please Note

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.
  
  

For further details / informal visits contact: Name: Stuart Wilson Job title: IT Operations Manager Email address: stuart.wilson8@nhs.net Telephone number: 07710645583