Senior User Experience Designer

THE TEAM YOU WILL BE JOINING:

• HQ in Charlotte, NC metro area with multiple locations across southeastern United States
• Privately held $200M service-based business with both an end-consumer and B2B customer profile that is poised for substantial growth.
• The leadership team is well established with a long and rich history of successful growth and acumen for progressive changes in the industry.
• Culture is to be an employee-oriented, high-performance organization that emphasizes empowerment, quality, productivity, and high integrity.

LOCATION:

• On-site in Charlotte, NC (Relocation assistance offered for non-local candidates)

WHAT THEY OFFER YOU:

• A chance to work with a highly visible leadership team that is engaged in the business and familiar with details of the operations.
• Partnership with executive team that has a mentorship focus, yielding a significant professional development and growth opportunity.
• Incredible office space with a café, smoothie bar, fitness center w/ personal trainer, etc.
• Fantastic benefits including medical, dental, vision, 401k, and more!

WHY THIS ROLE IS IMPORTANT:

• Define and implement user experience (UX) strategies that balance user intent, business needs, and platform performance, while continuously optimizing both web and mobile experiences.
• Partner with cross-functional teams, including Product Management, to shape the UX vision, establish product roadmaps, and ensure alignment with business goals and functional requirements.
• Advocate for new technologies and methods, lead UX research, set design standards, and utilize metrics to inform user-centered design decisions across multiple platforms.
• Oversee UX design execution, integrating digital platforms, resolving design challenges, and mentoring teams to deliver high-quality, user-friendly solutions.

THE BACKGROUND THAT FITS:

• 3-5+ years of hands-on experience with UX best practices, mobile design, web design, and requirements management within the B2C industry.
• Knowledge of digital commerce
• Skilled in Figma, Microsoft Office Suite, and Adobe Creative Suite.
• Portfolio outlining UX expertise and examples is required