Job Description
THE TEAM YOU WILL BE JOINING:
- HQ in Charlotte, NC metro area with multiple locations across southeastern United States
- Privately held $200M service-based business with both an end-consumer and B2B customer profile that is poised for substantial growth.
- The leadership team is well established with a long and rich history of successful growth and acumen for progressive changes in the industry.
- Culture is to be an employee-oriented, high-performance organization that emphasizes empowerment, quality, productivity, and high integrity.
LOCATION:
- On-site in Charlotte, NC (Relocation assistance offered for non-local candidates)
WHAT THEY OFFER YOU:
- A chance to work with a highly visible leadership team that is engaged in the business and familiar with details of the operations.
- Partnership with executive team that has a mentorship focus, yielding a significant professional development and growth opportunity.
- Incredible office space with a café, smoothie bar, fitness center w/ personal trainer, etc.
- Fantastic benefits including medical, dental, vision, 401k, and more!
WHY THIS ROLE IS IMPORTANT:
- Define and implement user experience (UX) strategies that balance user intent, business needs, and platform performance, while continuously optimizing both web and mobile experiences.
- Partner with cross-functional teams, including Product Management, to shape the UX vision, establish product roadmaps, and ensure alignment with business goals and functional requirements.
- Advocate for new technologies and methods, lead UX research, set design standards, and utilize metrics to inform user-centered design decisions across multiple platforms.
- Oversee UX design execution, integrating digital platforms, resolving design challenges, and mentoring teams to deliver high-quality, user-friendly solutions.
THE BACKGROUND THAT FITS:
- 3-5+ years of hands-on experience with UX best practices, mobile design, web design, and requirements management within the B2C industry.
- Knowledge of digital commerce
- Skilled in Figma, Microsoft Office Suite, and Adobe Creative Suite.
- Portfolio outlining UX expertise and examples is required