Job Description
Job Title: ServiceNow Engineer, ITOM/ITAM/SACM-CMDB
Location: Monterrey, NL (Hybrid scheme)
About the Role:
We are seeking a ServiceNow Engineer to manage and enhance our IT Operations Management and IT Asset Management applications. You will play a critical role in ensuring data integrity and system performance across various ServiceNow modules, including Event Management, Discovery, Service Mapping, and CMDB.
Key Responsibilities:
- Collaborate in product lifecycle discussions and maintain data flow continuity with system administrators.
- Implement CMDB maturity models to optimize service mapping and discovery health.
- Analyze system data to enhance security and performance, providing actionable recommendations.
- Configure and test system enhancements, ensuring minimal production impact during implementations.
- Oversee Service Mapping, Event Management, and Software Asset Management tasks to maintain high-quality service delivery.
Qualifications:
- 7+ years in IT, with 3+ years in ServiceNow support and administration.
- 2+ years in ServiceNow design and implementation.
- Strong understanding of IT Operations and Asset Management, CMDB, and Service Mapping.
- Proficient in JavaScript and experienced with Workflow Editor and Flow Designer.
- ITIL v3/v4 Certification and Certified ServiceNow System Administrator required; Implementation Specialist certification is a plus.
- Bachelor’s degree in Computer Science or a related field.
- Advanced English level.
We Offer:
Attractive salary + Superior legal benefits + Hybrid scheme + Relocation package (if needed)
Apply Now!