Technical Support Engineer

This is Devolution:

“Why do DevOps teams waste so much time building things that can be easily replicated?”

We used to ask this question a lot and went on to build Devolution. We are a medium-sized team of top DevOps professionals who build off-the-shelf DevOps environments and tool stacks. Together with managed monitoring solutions, we help our clients deploy their cloud-native applications faster and with fewer people. We help them turn dull and time-consuming parts of their DevOps work into ‘done’.

Our clients come in various sizes and from a wide range of industries. From small startups to state organizations, from crypto to health.

Now we need a Technical Support Engineer that would help take Devolution further.

Here is what you would do:

Responsibilities:

• Respond to platform issues, alerts, and customer queries accurately and promptly - via phone, email, or any other communication channel
• Identify application and infrastructure issues
• Analyze, test, and report issues and malfunctions
• Maintain documentation regarding tracking and solving issues
• Work in shifts, especially night shifts: 3 pm - 11 pm, 11 pm - 7 am

Required:

• Familiarity with Linux system administration and scripting
• Basic troubleshooting skills
• Experience in working with IT systems and tech stacks
• Good communication skills in both writing and verbal English
• Residency/work permit in Serbia

Preferred:

• Willingness to learn and improve your skills and knowledge, to develop into DevOps/SRE/Platform engineer
• Any DevOps/DevOps tooling knowledge is a big plus
• Networking, Linux OS knowledge, databases
• Experience in any programming languages/frameworks
• Monitoring and alerting solutions (Grafana, Prometheus, DataDog...)
• Containers and orchestration (Docker, Kubernetes)
• CI/CD systems (GitLab CI, GitHub Actions, Jenkins, ArgoCD...)

What you can expect from Devolution:

We know the price of true talent and can offer a competitive salary proportional to your seniority and performance.

You can work from anywhere. Your work performance and your attitude is what matters.

We want you to grow and have a dedicated budget for your professional development.