Sales Manager - Direct to Consumer - MetLife

Working Schedule

Full-Time

Work Arrangement

In Office

Travel Required

10%

Relocation Assistance Available

No

Posted Date

26-Sep-2024

Job ID

4628

Description And Requirements

THE ROLE:

Campaign Manager will be the one point contact between Partner & MetLife. He / she will oversee all aspects of day to day management and ongoing coordination. They are also responsible for creating and managing campaign budget and have good interpersonal & organizational skills

• Critical Performance Criteria – End to End campaign management
• Where do they Sit in the Organization – One point of contact between MetLife & Sponsor
  
  

Key Relationships:

Reports to: Associate Director - Gulf

Key Relationships: Non PPA Partnerships

Other Key Stakeholders: Gulf & EMEA Team

Key Responsibilities:

• Core Expertise in Operations, Vendor Management, Client Relationship & end to end sales process
• Campaign Planning
• Customer Segmentation
• Product Sequencing
• Persistency
• Forecasting, Planning & managing current & future campaigns
• Campaign Profitability / P&L management
  
  

Other Responsibilities:

• Manage all DM campaigns operating through bank call centers
• Daily Reporting.
• Reports to be sent in the approved template
• Correctness to be ensured
• Handle & resolve escalations from call center agents, TL’s and customers.
• Provide On Job training for agents and ensure they are competent enough in delivering sales numbers.
• Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards.
• Provide escalation Metrics for customer complaints and maintain TAT’s.
• Proactively act in facilitating sales, service, operations efficiency and customer satisfaction.
• Work closely with partners to ensure smooth & seamless operations process.
• Salesforce engagement
• Sales Contest
• Training
  
  

CANDIDATE QUALIFICATIONS:

Business Knowledge/Technical Skills:

Strong campaign management background with the below credentials

• Banking / Insurance back ground
• Extensive experience in driving and motivating team to achieve targets with strong negotiation skills
• Client Relationship
• Campaign Management
• Strong Inter Personal Skills
• Manage sponsor relationship strategically based on business requirements
• Strong insight of financial industry, should be able to interpret and prepare strategic presentations
• Set bold aspirations and clear vision for relationship
• Set and execute a sponsor relationship strategy that defines which issues to focus & which opportunities to pursue
• Ensure financial success & monitor quality
• 5-10 years of experience with insurance & banking industry.
• Candidate to be a graduate or post-graduate
  
  

Leadership Competencies:

• Thinks Strategically – Sets goals & direction aligned to the company’s strategy, predict future and plan accordingly.
• Motivates People – Motivate people at all levels through continuous engagement strategies.
• Explicit communication skills - Effective communication skills which will help to have a clear understanding on the strategies and the deliverables.
• Seizes Opportunity - Seeks new opportunities /new segments and ways to create a perennial source for business generation.
• Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
• Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.
  
  

This job has been sourced from an external job board.

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