Unified Communications Engineer

Job Title: Unified Communications Engineer

Location: Belgium (Fully Remote)

Client Industry: Transport and Logistics

Project Duration: 3 Years

About the Client:

Our client is a leading organisation in the transport and logistics sector, dedicated to enhancing operational efficiency and customer experiences through innovative technology solutions. They are launching a significant initiative to transform their unified communications infrastructure to support global operations and ensure seamless collaboration.

Project Overview:

The Unified Communications Transformation Project aims to unify the company's communication tools across 20+ international offices. This project will integrate voice, video, and messaging solutions into a single, Cisco-based platform, improving communication efficiency and reducing operational costs.

Key Project Components:

• Migration to Cisco Unified Communications Manager (CUCM) and Cisco Webex: Transition from disparate systems to a comprehensive solution using Cisco Unified Communications Manager (CUCM) for VoIP and Cisco Webex for video conferencing and messaging.
• Integration with Business Systems: Seamlessly integrate Cisco communication tools with existing enterprise applications such as SAP (for logistics management) and Salesforce (for customer relationship management), enabling real-time updates and communication across departments.
• Collaboration Enhancement: Utilise Cisco Webex Teams to facilitate team collaboration, project management, and internal communications, focusing on improving engagement and reducing travel costs.
• Deployment of Advanced Features: Implement features such as Cisco Jabber for instant messaging and presence, automated call distribution (ACD), voicemail-to-email, and reporting tools to track usage and performance metrics.
• User Training and Adoption Program: Develop a comprehensive training program to onboard employees to the new systems, including webinars, instructional videos, and user manuals.

Key Responsibilities:

• Design, implement, and manage the unified communications architecture based on Cisco technologies that support voice, video, and messaging solutions.
• Collaborate with cross-functional teams to gather requirements and ensure the system meets business needs.
• Manage the migration process, ensuring minimal disruption to ongoing operations.
• Provide ongoing support and troubleshooting for users, including training and documentation.
• Monitor system performance, optimise usage, and identify areas for improvement.
• Prepare regular performance reports and system updates for stakeholders, ensuring alignment with business objectives.

Technologies Used:

• Unified Communications: Cisco Unified Communications Manager (CUCM), Cisco Webex, Cisco Webex Teams, Cisco Jabber
• Business Applications
• Security Measures: Multi-factor authentication (MFA), VPNs, encryption
• Monitoring Tools: Cisco Prime Collaboration for performance tracking

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in unified communications, particularly with Cisco solutions.
• Familiarity with VoIP, video conferencing, and messaging platforms.
• Strong troubleshooting skills and experience with network configurations.
• Excellent communication skills in English; proficiency in other languages is a plus.
• Ability to work independently and collaboratively in a fully remote environment.