Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our dynamic team. As a Tech Support Engineer, you will play a crucial role in ensuring smooth operations and providing exceptional support to our clients. If you are passionate about technology, have a strong background in L2/L3 support or system administration, and possess excellent problem-solving abilities, then this is the perfect opportunity for you.

What you will be doing:

— Collaborate closely with the 1st line support team to effectively communicate and resolve technical issues.

— Conduct in-depth research to identify and troubleshoot complex technical problems.

— Develop efficient tools for internal use to streamline processes and enhance productivity.

— Report incidents promptly and accurately to 3rd-party systems, ensuring timely resolution.

— Proactively detect and investigate application errors, taking appropriate follow-up actions.

— Optimize and automate recurring tasks to improve efficiency and reduce manual efforts.

— Gather and analyze data for insightful analytics, contributing to data-driven decision-making.

— Foster effective communication and collaboration with other departments such as QA, Dev, and DevOps.

You certainly have:

— A minimum of 3+ years of experience in L2/L3 support (technical, not customer support, please pay attention to this requirement before sending your CV)

— Proficient in Linux and Windows operating systems with a strong command over their respective environments.

— Solid understanding of XML, JSON, and HTTP protocols.

— Familiarity with logging tools such as Splunk, Kibana, or Grafana.

— Hands-on experience troubleshooting APIs and proficiency with tools like Postman.

— Experience working with monitoring tools like Datadog, Zabbix, or Prometheus.

— Proficient with Git for version control.

— Excellent communication skills to effectively interact with clients and internal teams.

— Upper-intermediate or higher level of English proficiency.

You probably have:

— Knowledge of Python and Docker, enabling you to handle scripting tasks and containerization.

— Experience with AWS, including its services and infrastructure.

Join our talented team and embark on a rewarding career where you will have the opportunity to make a significant impact. Apply now and be a part of our innovative organization that values excellence and encourages professional growth.

We offer

— Results-oriented startup mindset with a stable business model backed by a billion-dollar global travel company

— Money, of course. Medical insurance. English courses. Cookies)

— Conferences, workshops, certifications, refund

— A friendly, professional, and high-skilled team working with the newest technologies

— Flexible working hours and the ability to work 100% remotely. We also consider candidates who are citizens of Ukraine temporarily or permanently residing abroad.

— 24 working days of vacation + 6 covered sick days

— A chance to help craft our tools, processes, and culture.

— A lab day once a month to dedicate to a project of your own or a study project.

— Opportunities for career growth.