IT Infrastructure Support Engineer (Windows Server & Networking)
Support and maintain MetaQuotes Ltd.’s IT infrastructure by monitoring servers, network nodes, and critical services. Troubleshoot failures in Windows Server, MetaTrader5, and trading systems while providing Level 1 technical support. Document solutions and escalate complex issues to ensure system reliability.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Working hours: day or night shifts (3 persons in rotation)
Responsibilities:
- Monitoring the IT infrastructure: identifying failures in servers, network nodes and critical services
- Troubleshooting:
- In Windows Server operating systems
- In the Company’s product (Ultency Matching Engine)
- In MetaTrader5 trading servers
- Network outages
- Providing Level 1 technical support to users via the ticketing system
- Documenting solutions in the knowledge base, escalating complex issues to system administrators and developers.
Requirements:
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- At least 1 year’s experience in IT technical support (or an internship + technical education).
- Windows administration skills:
- OS installation/recovery, working with the Windows Registry
- Understanding of system events (Event Viewer), BSOD diagnostics
- Ability to work with the command line (CMD)
- Basic knowledge of networking technologies:
- Understanding of how the network protocols works
- Ability to analyse issues using ping, tracert, ipconfig
- Willingness to work night/morning shifts
- Analytical mindset: ability to reproduce user/system errors and identify root causes of failures.
Will be a plus:
- Knowledge of PowerShell and bash scripts
- Knowledge of MetaTrader 5
- Experience with monitoring systems (Zabbix, Grafana)
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What We Offer:
- Relocation bonus
- Assistance with the necessary paperwork to obtain work visas for you and your family
- Health insurance for you and your family (spouse and children)
- Employment in accordance with the labour laws of the Republic of Cyprus
- 21 working days’ paid holiday
- English and Greek language lessons at the company’s expense (8 lessons per month)
- Covered car park opposite the office, gym
- Free full meals
- A unique team and extensive experience
- Work on real-world engineering challenges that impact millions of users worldwide
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