Technical Support Engineer

IT Support Engineer (2nd Line) Fully Remote

Are you a skilled Second Line Engineer eager to advance your career in a dynamic, remote working environment?

We are a London-based Managed Service Provider (MSP) seeking a dedicated IT Support Engineer with a passion for technology and a commitment to delivering outstanding customer service. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills. We value a common-sense approach to problem-solving and a willingness to continuously learn and adapt.

Key Responsibilities:

·      Deliver exceptional customer service through prompt and effective support.

·      Answer and log incoming calls and chat support requests accurately.

·      Maintain precise and detailed notes and time records.

·      Troubleshoot and resolve technical issues, ensuring either resolution or proper escalation.

·      Regularly reference and update client documentation and user guides.

·      Liaise with third-party software vendors to resolve client issues.

·      Assist in various projects, including client on-boarding and system upgrades.

Desired Experience:

·      Previous experience within a Managed Service Provider (MSP) environment is highly desirable.

·      Proficiency with Active Directory administration.

·      Strong skills in using and troubleshooting Office 365 applications.

·      Solid experience with Windows Server and Windows 10 troubleshooting.

·      Peripheral device support, including printers and scanners.

·      Familiarity with security products and protocols.

·      Experience in detailed ticket logging and management.

·      Basic understanding of networking concepts, including routers and switches.

This role offers an excellent opportunity for a 2nd Line Engineer to enhance their skills, work on diverse projects, and grow within a supportive team.

• Salary: Competitive, based on expertise and experience.