Specialist IT Support Engineer

Department

Digital, Data & Technology Group

Salary

Starting from £29,605, rising to £36,024

Closing date

Tuesday 27 August 2024

Are you a skilled IT Professional with a background in IT and/or Audio Visual support and service delivery?

We have an exciting opportunity to join our team, focusing on the support of specialist and advanced IT and Audio Visual equipment, software and solutions supported by Digital, Data and Technology Group (DDaT), within a changing business, research, and technical environment.

About The Role

You will be part of a team of Senior Service Analysts supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University, acting as the point of escalation for incidents and changes and will provide technical expertise in their area.

A typical day may see you helping to set up and deploy equipment within a research laboratory, providing advice and guidance on specialist software requests, or installing software for a computational project across a wide range of hardware and operating systems. However, no two days are the same, as every single day brings its own new challenges and opportunities to gain experience.

You will also assist in developing IT Delivery and Operations support services, whilst maintaining positive relationships with the customer base and staff within DDaT.

An ideal candidate for this role would have the following:

• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal and management skills, alongside an understanding of technology and demonstrable IT and/ or Audio Visual (AV) Support skills.
• Proven experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment.
• Functional knowledge of IT Service Management principles and experience.
• Experience of effective working in a customer service environment
• Familiarity with using and supporting multiple operating systems, such as Microsoft Windows, Mac OS, Linux, and mobile operating systems.
  
  

You will possess a deep understanding of hardware, software, and underlying operating system concepts, and would be looking to develop skills in all facets of IT and AV support, to support the diverse teaching and research capability of the University.

This role is offered on a full time (36.5 hours per week), fixed-term basis to cover maternity leave with an expected end date of 28/07/2025 or the early return of the post-holder.

What We Can Offer You

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
• an excellent reward package that recognises the talents of our diverse workforce
• a wide range of personal and professional development opportunities
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.
  
  

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us on Twitter for more information.

Please note the job title Specialist IT Support Engineer is for advertising purposes only. Your job title if successful in this position will be Senior Service Analyst (Specialist Support).