Manager – HR Regional Center – US & Canada

HR US & Canada

Location: Garland, TX

Work Arrangement: Hybrid (Onsite + Hybrid)

Position Overview

We are seeking an experienced and strategic HR Operations leader to join our organization as Manager – HR Regional Center – US & Canada.

This is a senior leadership opportunity for someone who excels in environments where HR infrastructure is evolving while simultaneously building scalable, future-ready capabilities to support a global workforce.

This role offers a unique opportunity to strengthen HR foundations, modernize service delivery, improve systems and processes, and drive transformation—all while maintaining operational continuity and supporting business growth.

As the Manager OF US & Canada, you will oversee HR operations across a complex, multi-entity region supporting 2,200+ employees, leading a team of 20–25 HR professionals with 3–5 direct reports.

Success in this role requires strong operational leadership, stakeholder management, and the ability to bring structure, consistency, and innovation to a fast-paced environment.

Key Responsibilities

HR Regional Center of Excellence (RCoE) Leadership

Lead and continuously develop the HR RCoE across the US and Canada with responsibility for:

• Full-cycle recruitment and talent acquisition
• Pre-Day 1 onboarding and employee experience
• Employment branding initiatives
• Compensation administration
• Benefits administration (health and financial)
• Mobility programs including immigration, relocation, and global assignments

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• Learning & Development administration including Cornerstone LMS
• Payroll and HR administration, including ownership of Dayforce
• HR systems collaboration with the Global HRIS team supporting SuccessFactors

HR Operations, Scale & Transformation

• Strengthen HR operational infrastructure while building scalable future-state capabilities
• Lead process standardization and service delivery improvements
• Operate effectively across multiple entities, systems, stakeholders, and priorities
• Deliver structure and clarity during periods of change and growth
• Drive continuous improvement and operational excellence initiatives

Customer Service & Stakeholder Management

• Serve as a trusted partner to HR Managers, General Managers, Global HR COE teams, and HR leadership
• Facilitate regular business reviews and KPI presentations
• Gather stakeholder feedback and implement process enhancements
• Build strong relationships across regional and global teams

Budget & Financial Management

• Own the HR RCoE operating budget for US & Canada
• Manage headcount planning, vendor relationships, and HR systems investments
• Balance cost management with scalability and employee experience
• Ensure strong financial controls and governance

M&A Integration & Organizational Growth

• Support mergers, acquisitions, and organizational integrations
• Lead HR operational readiness and transition planning
• Maintain business continuity and employee experience during transformation initiatives

Required Qualifications

Education

• Bachelor’s degree required
• Master’s degree or MBA preferred

Experience

• 12+ years of progressive Human Resources leadership experience
• Experience leading HR Operations, Shared Services, or Regional Centers of Excellence
• Proven success leading teams of 20+ employees in complex organizations
• Experience supporting HR operations across US & Canada
• Strong operational expertise across:
• Recruitment
• Onboarding
• Compensation
• Benefits
• Payroll
• HR systems administration
• Experience managing budgets, vendors, and M&A activities
• Experience working in matrixed and global organizations

Preferred Qualifications

• Experience with SAP SuccessFactors, Dayforce, or similar HR platforms
• SHRM-CP/SCP, PHR, SPHR, or equivalent HR certification
• Compensation or Total Rewards certifications (CCP, GRP, CBP, TRP)
• Bilingual capabilities preferred (French strongly preferred)