People Business Partner - Field Operations

About The Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About The Role

This is a high-visibility, high-autonomy role for an experienced HR professional who wants to be more than a policy administrator. As Flow's People Business Partner for field operations, you'll be the primary HR partner for our property and front-line teams across multiple U.S. markets — embedded on-site, trusted by leadership, and driving real outcomes across the full employee lifecycle.

You'll own the work. That means coaching managers through tough conversations, leading complex employee relations matters, and proactively building the structure and accountability that helps our property teams thrive. If you're someone who spots a problem and fixes it without being asked, this role is built for you.

We're open to relocation for the right candidate and will provide relocation assistance to Miami, FL.

Responsibilities

• Serve as the go-to People partner for front-line and property-based teams across multiple U.S. locations, building deep, trusted relationships with on-site leaders and employees through consistent presence and engagement.

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• Lead employee relations end-to-end — investigations, conflict resolution, performance management, and risk mitigation — with sound judgment and business alignment. Coach and challenge front-line leaders to raise the bar on accountability, feedback, and team performance.
• Own onboarding strategy and execution for all property employees, ensuring new hires ramp quickly and are set up to succeed from day one. Drive key People initiatives — training, engagement, retention — while identifying and acting on opportunities for improvement.
• Analyze trends across properties (turnover, engagement, performance data) and translate insights into action. Partner cross-functionally with Recruiting, Payroll, and Operations to keep the employee lifecycle running smoothly.
• Step into operational environments when needed to observe, assess, and directly support teams. Reinforce Flow's culture, values, and service standards wherever you go.
• Ensure full compliance with federal, state, and local employment laws across all markets.
  
  

Ideal Background

• 5+ years of progressive HR/People experience in a dynamic, fast-paced environment. You've managed complex employee relations matters independently — whether that's come from multi-site operations, hospitality, property management, or another industry entirely, what matters is that you're genuinely excited to work in this one.

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• You're a confident coach and communicator — equally comfortable having a candid conversation with a front-line employee and presenting to senior leadership. You operate well in ambiguity, own problems fully, and don't wait to be told what to do.
• Strong working knowledge of multi-state employment law. Highly organized, with the follow-through to match your judgment.
• You'll be out in the field, embedded with our teams across properties — that's where the real work happens. Some travel between locations is part of the rhythm, and as we expand into new markets, occasional out-of-state trips come with the territory.
• Bilingual fluency in English and Spanish is a plus.
  
  

What Success Looks Like

Within six months, you're the person on-site leaders call before a situation escalates — not after. You've meaningfully shortened onboarding ramp time, strengthened manager capability across properties, and built a reputation as a trusted, solutions-oriented partner. ER matters are handled with consistency and care. Team culture is better because you're in it.

Benefits

We take care of our people so they can do their best work.

• Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• Time Off PTO and paid holidays.
• Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
  
  

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.