Customer Service Representative

Job Title: Customer Service Representative

Languages Required: Danish, Dutch, Estonian, French, German, Icelandic, Polish, Russian, Slovak , Slovenian

Location: Sofia, Bulgaria

Work Model: Onsite

Why Sofia, Bulgaria?

Looking to kickstart or elevate your international career in one of Europe’s most vibrant, affordable, and fastest-growing tech hubs? Sofia offers a rich blend of history, dynamic nightlife, stunning mountain views (Vitosha is right on your doorstep!), and one of the lowest cost-of-living rates in the EU - meaning your earnings go much further here.


What You’ll Do:

As a Customer Service Representative, you will be the front-line ambassador for international clients, delivering seamless support and creating memorable customer experiences.

• Omnichannel Support: Resolve customer inquiries promptly and professionally across Email, Live Chat, and Phone.
  
• Problem Solving: Assist users with account management, billing queries, order tracking, and basic technical troubleshooting.
  

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• Customer Advocacy: Turn frustrated users into loyal brand advocates through empathy, patience, and clear solutions.
  
• Collaboration: Partner with internal teams and escalate complex technical issues to higher-tier support when required.
  
• Continuous Improvement: Participate in continuous learning and skill-development workshops to master product knowledge.
  

What We Are Looking For:

• Language Skills: Native or fluent (C1/C2) level in one of the following languages: Danish, Dutch, Estonian, French, German, Icelandic, Polish, Russian, Slovak, or Slovenian.
  
• English Proficiency: Good working knowledge of English (B2 or higher) for internal communication and training.
  
• Customer-Centric Mindset: Genuine empathy, active listening skills, and a passion for helping people.
  
• Tech Comfort: Basic digital literacy; experience with CRM systems (e.g., Zendesk, Salesforce) is a plus, but full training is provided.
  
• Relocation Ready: Willingness to relocate to and work onsite in Sofia, Bulgaria for international candidates.
  
  

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What We Offer (Benefits & Perks)

• ? Competitive Salary & Performance Bonuses: High purchasing power with Bulgaria’s favorable 10% flat income tax rate.
  
• ✈️ Comprehensive Relocation Package: Flight ticket to Sofia, initial hotel accommodation, and full assistance with local registration/legal paperwork.
  
• ? Health & Wellness: Premium private health insurance, plus access to local wellness programs.
  
• ? Paid World-Class Training: Intensive onboarding program led by certified international trainers.
  
• ? Career Growth: Clear progression pathways into Team Lead, Quality Assurance, Training, or Management roles.
  
• ? Modern Office Culture: State-of-the-art workspace in Sofia, regular social events, team outings, and corporate social responsibility (CSR) initiatives.
  
  

How to Apply
Send CV in English via email anthony.igbinoghodua@cbtalents.org or via WhatsApp +44 7848 147319

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