Vice President, Managed Services Growth and Offering Management

Department: Infor Consulting Services

Location: US-Remote

Description

Infor’s CareFor Managed Services organization is seeking a Vice President, Managed Services Growth and Offering Management to own the growth, strategy, and market success of our global ERP application management and support portfolio. The VP is responsible for scaling managed services as a high-growth business line, driving revenue growth, monetizing new commercial service offerings, and facilitating the modernization of service delivery through AI and automation.

Reporting to the SVP, Managed Services, the VP is responsible for shaping the construct of the offering portfolio and driving its go-to-market strategy. A strategic partner to Sales, Product, Marketing, and executive-level clients, they collaborate daily with peer leaders across Theatre Leadership, Delivery, and Automation to bring offerings to market and make the organization work.

The ideal candidate pairs enterprise SaaS / ERP and managed-services expertise with a record of bringing successful offerings to market, owning the success and growth of a service portfolio, and continuously elevating customer value.

A Typical Day In The Life Includes

• Own the global ERP Managed Services portfolio, driving adoption, growth, and customer value. Set the multi‑year vision and GTM strategy with executive leadership, continuously evolving offerings to strengthen customer sentiment and delivered value.
• Create, package, price, and launch new managed‑service offerings, owning full commercialization. Build monetization models that convert capabilities into scalable revenue and identify market white space as the organization’s strategic voice.
• Lead competitive benchmarking of Infor’s managed services portfolio and translate insights into differentiated positioning and refined go‑to‑market strategy.
• Partner with Global Delivery to resolve ERP issues through new offerings and innovation. Operationalize new service pillars, uphold SLAs and escalation protocols, drive continuous improvement, and modernize delivery with AI, automation, and advanced tooling.
• Maintain a continuous customer‑feedback loop to inform the offering roadmap. Proactively manage client risk and customer‑health metrics to elevate sentiment across the portfolio.
• Partner with Sales and Marketing on GTM strategy, messaging, enablement, and demand generation. Equip Sales to sell the portfolio, co‑own strategic pursuits, drive managed‑services attach rates, and hold pricing authority for competitive deals.
• Build and scale a high‑performing global team of ERP architects, engineers, and service delivery managers. Establish KPIs, career paths, and succession plans while fostering continuous learning across evolving SaaS and on‑premise ERP platforms.
  
  

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Basic Qualifications

• Experience monetizing commercial service offerings for a large, complex, global organization; conceiving, pricing, packaging, launching, and scaling offerings into profitable, repeatable revenue.
• Have experience as a progressive leader in enterprise software, IT service management, or SaaS environments.
• Experience owning the success of a service offering or portfolio at scale; driving revenue growth, gross-margin improvement, adoption, and customer value.
• Ideally have experience in the ERP software industry and application lifecycle management.
• Experience of modern ITIL frameworks, SLA governance, and the operation of global, geographically distributed service delivery teams.
• Experience applying automation and AI to streamline, scale, and improve the quality of service delivery and the offering portfolio.
• Experience building, leading and scaling large, globally distributed teams, with the executive presence to influence and build trust at the C-suite and board level.
• Experience in the business processes and activities of key Infor-focused industries (e.g., manufacturing, distribution, healthcare).
• Experience scaling a services business line and growing recurring revenue
  
  

Location: Atlanta GA, Dallas TX

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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