Technical Support Engineer

An innovative Fintech B2B part of VISA is looking for a remote, bilingual Senior Technical Support Engineer to work directly with our customers and provide timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction.

Requirements

• 3+ years of technical customer support experience, working directly with external customers
• 3+ years of experience in system administration or systems/applications support (Windows, Linux)
• In-depth knowledge of network protocols and standards (e.g., TCP, LDAP, DNS, SSH)
• Experience in database, application, and web server systems support (e.g. MySQL, Apache, etc, Microsoft SQL).
• English and Spanish (Conversational level - B2)

We offer:

100% Remote work

USD Payment

Rappi Prime

Platzi