AI Summary
Lead troubleshooting, development, and implementation of global network infrastructure primarily on Cisco technologies. Manage 24x7 network monitoring, incident resolution, and service improvement initiatives. Requires 8-10 years of enterprise network operations experience and CCNP certification.
Key Highlights
Cisco network technologies (ISR/ASR, SD-WAN, switching, routing)
Global NOC environment with 5+ years experience
CCNP certification required
24x7 network monitoring and incident management
Key Responsibilities
Work on proactive and reactive Incident/SR/changes/SIP related to network and Network security technologies
Serve as a Subject Matter Expert for handling P1/P2 incidents and critical changes
Document knowledge articles for critical incident/change
Be accountable for meeting delivery targets set by management
Take responsibility for ensuring delivery meets and exceeds prescribed SLA levels
Help establish processes for continuous service improvement
Resolve incidents/problems/Changes according to established procedures
Work proactively to ensure prompt resolution of support cases and highest customer satisfaction
Manage 24x7 monitoring of network availability, performance, and initial triage of related incidents
Gather metrics via monitoring, identify trends, and provide reports indicating levels of process compliance
Capture events through monitoring tools and processes; coordinate event response across all networks
Ensure proper issue escalation and effective incident resolution
Work on Service improvement activities and complete them within target dates
Provide automation solution to benefit the network operations team
Create policies and procedures related to the networking environment
Technical Skills Required
Benefits & Perks
Best Place to Work award
US and EU projects
Legal IMSS contract
Competitive compensation
Regular performance appraisals
Flexibility in workspace (remote or office)
Remote work financial support
Comprehensive medical insurance
Life insurance
Maternity policy
Family days off
Christmas bonus (30 days' payment)
Bonuses for recommendations
Bonuses for article writing and public talks
15 vacation days
25% vacation bonus
11 national holidays
Personalized learning program
Free tech webinars and meetups
Monthly pantry vouchers
Free office snacks and drinks
Corporate celebrations and activities
Nice to Have
NetScaler experience
AWS VPC networking
DevOps environment understanding
Python and Shell scripting
Cisco ACI
Cisco Software-Defined WAN
Low-code automation tools (Itential)
Documentation and maintenance of network support documentation
Ability to lead development of new processes and procedures
Rotational shifts (APAC, EMEA) with on-call support
Strong relationship and management skills
Excellent communication and presentation skills
High level of English
Understanding of release management, incident management, and problem management processes
Experience working in globally distributed team
Expertise in handling critical incidents under pressure
Knowledge of ticketing systems (Remedy and SNOW)
CCSA/CCSE and ITIL certifications
Basic knowledge of Windows/Linux servers
Experience with tool integration, API basics, and scripting
Ability to grasp new technological trends/concepts
Strong experience in using Microsoft Visio
Good problem-solving and communication skills
Job Description
Svitla Systems Inc. is looking for a Senior Network Engineer for a full-time position (40 hours per week) in Mexico. Our client is a global biopharmaceutical company.
The candidate is expected to work for a large network support and maintenance function, spanning several continents. The candidate should possess broad functional knowledge in his/her domain and technical knowledge in relevant network operations. The candidate should have proven expertise in working within a team for transition support and maintenance initiatives. The Senior Network Engineer will be responsible for leading the troubleshooting, development, and Implementation of the network, primarily on Cisco technologies, with additional load balancers and wireless services. This person will be in charge of managing all aspects of the network environment.
Requirements
- A minimum of a Bachelor's Degree is required; an MS or MBA is preferred.
- 8-10 years of experience in performing various tasks in the network operations center & enterprise network troubleshooting.
- At least 5+ years of experience working in a Global NOC environment.
- Strong knowledge of Checkpoint, Cisco ASA, Zone-based Firewall, Firepower, and Cisco ISE.
- Solid understanding of switching technologies - Cisco 9300/9500, StackWise Virtual, Nexus – 9K,7K, 5K, 2K, VPC, FEX, Cisco VSS.
- Expert knowledge of routing & WAN technologies: Handling Cisco ISR/ASR routers, troubleshooting Cisco SD-WAN (Viptela), implementing routing protocols including BGP, OSPF, EIGRP, etc.
- Experience with Cisco WLC, Cisco Prime, and Ruckus.
- Experience with Zscaler proxy, PAC file changes, building/setting up private proxy nodes. Understanding of troubleshooting Zscaler ZPA etc.
- CCNP(R/S or Security) certification required.
- Work experience with NetScaler and AWS VPC networking.
- Understanding of the DevOps environment.
- Basic understanding of one of the scripting languages, Python, and Shell scripting. Any projects done on this scripting language will be an added advantage.
- Familiarity with Cisco ACI and Cisco Software-Defined WAN.
- Familiarity with low-code automation tools such as Itential.
- Ability to document and maintain network support documentation (e.g., processes, procedures, workflows, communication/training material, service catalog, etc.).
- Ability to lead the development of new processes and procedures within Networking, with stakeholders from across IT groups and business units.
- Readiness to work with rotational shifts (APAC, EMEA) with on-call support.
- Strong relationship and management skills.
- Excellent communication skills, both written and verbal, and excellent presentation skills.
- High level of English.
- Good understanding of release management, incident management, and problem management processes.
- Experience working in a globally distributed team.
- Expertise in handling critical incidents and providing solutions amidst pressure situations.
- Knowledge of ticketing systems like Remedy and SNOW.
- CCSA/CCSE and ITIL certifications.
- Basic knowledge of Windows/Linux servers.
- Experience with tool integration, API basics, and scripting.
- The ability to grasp and understand new technological trends/concepts
- Strong experience in using Microsoft Visio.
- Good problem-solving and communication skills.
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Primary responsibility will be working on proactive and reactive Incident/SR/changes/SIP related to network and Network security technologies (Switching/Routing/Firewall/LB/Cloud).
- Serve as a Subject Matter Expert for handling P1/P2 incidents and critical changes.
- Document knowledge articles for critical incident/change.
- Be accountable for meeting the delivery targets set by management.
- Take responsibility for ensuring that delivery meets and exceeds prescribed SLA levels, and help establish processes for continuous service improvement.
- Resolve incidents/problems/Changes according to established procedures.
- Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction, along with minimal production impact.
- Manage 24x7 monitoring of network availability, performance, and initial triage of related incidents.
- Gather metrics via monitoring, identify trends, and provide reports indicating levels of process compliance.
- apture events through monitoring tools and processes; coordinate event response across all networks.
- Ensure proper issue escalation and effective incident resolution.
- Work on Service improvement activities and complete them within the target dates.
- Provide an automation solution to benefit the network operations team.
- Create policies and procedures related to the networking environment.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Work with #1 winner of the ‘Best Place to Work’ award!
- US and EU projects based on advanced technologies.
- Legal IMSS contract and competitive compensation.
- Regular performance appraisals to support your growth.
- Flexibility in workspace, either remote or in our welcoming office.
- Remote work financial support.
- Comprehensive medical insurance including family.
- Life insurance, maternity policy, family days off.
- Christmas Bonus in the amount of 30 days' payment.
- Bonuses for recommendations of new employees.
- Bonuses for article writing, public talks, other activities.
- 15 vacation days, 25% vacations bonus, 11 national holidays.
- Personalized learning program tailored to your interests and skill development.
- Free tech webinars and meetups organized by Svitla.
- Monthly Pantry Vouchers, free office snacks, and drinks.
- Fun corporate online\offline celebrations and activities.
- Awesome team, friendly and supportive community!
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