AI Summary
Design and develop production-grade conversational and agentic AI systems using Omilia's Cloud Platform. Collaborate with customers and team members to analyze requirements, implement semantic models, and optimize system performance. Requires fluency in English and Greek with strong programming and analytical skills.
Key Highlights
Develop hybrid Conversational AI applications blending agentic and rule-based capabilities
Work with customers to analyze business requirements and design solutions
Implement semantic models, RAG knowledge bases, and prompt engineering using JavaScript
Key Responsibilities
Analyze and understand business requirements with customers
Design applications following usability principles and business requirements
Develop hybrid Conversational AI applications combining agentic and deterministic capabilities
Implement and test semantic models and conversation flow using rule-based, ML-based, and GenAI-based technologies
Prepare, augment, and annotate datasets for ML and agentic training
Execute model testing to assess performance
Develop semantic rules using dictionaries and regular expressions
Manage RAG knowledge base configuration
Perform prompt engineering
Code application logic using JavaScript
Integrate Omilia applications with client systems via REST web services
Conduct test-driven development, unit and regression testing
Analyze human-system dialogs using Conversational Insights and analytics tools
Debug and troubleshoot issues with customers and team members
Test early platform features and provide feedback to product team
Support partners and customers with consultation and issue resolution
Collaborate with team members and communicate problems effectively
Technical Skills Required
Benefits & Perks
Fixed compensation
Long-term employment with vacation days
Professional development (courses, training)
Apple gear
Nice to Have
Experience with conversational automated dialog systems
Experience with production-level NLU/NLP solutions
Experience with GenAI/LLM technologies including prompt engineering and RAG
Familiarity with agentic AI frameworks or autonomous agent concepts
Customer-facing experience in corporate settings
Experience with JavaScript and/or object-oriented programming
Experience consuming external systems such as web services and REST APIs
Experience with cloud contact center platforms
Experience with Git and CI/CD processes
Knowledge of bash scripting for automating SDLC tasks
Knowledge of Spanish, French, and/or German
Job Description
We are seeking a Conversational AI application developer to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world.
- This position is fully remote and can be worked from any EU country
The successful candidate will contribute to the design and development of production-grade conversational, agentic AI systems, using Omilia's technology suite. Tasks and responsibilities include:
- Working with customers to analyze and understand business requirements;
- Designing the application in line with established usability principles and business requirements;
- Developing hybrid Conversational AI applications that blend agentic and deterministic, rule-based capabilities;
- Implementing and testing the semantic models and the conversation flow, leveraging rule-based, ML-based, and GenAI-based technologies made available on Omilia's Cloud Platform (OCP). More detailed tasks include: preparing, augmenting, and annotating datasets for ML and agentic training; executing model testing to assess performance; developing semantic rules using dictionaries and regular expressions; managing RAG knowledge base configuration; prompt engineering;
- Using JavaScript to code application logic;
- Integrating Omilia applications with client systems via REST web services;
- Test-driven development, unit and regression testing;
- Analyzing real-life human-system dialogs using Omilia's Conversational Insights and analytics tools, assessing the overall system performance, and identifying improvement opportunities;
- Closely working with customers and other team members to debug and troubleshoot issues;
- Testing early platform features to provide feedback, communicating identified product improvement opportunities or partner/customer feedback to the product team for resolution;
- Supporting partners and customers, providing consultation on design and development practices as well as assisting with issue resolution during day-2 operation;
- Engaging in continuous collaboration with team members, communicating problems effectively, and sharing insights
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- Academic Degree in Computer Science, Computational Linguistics, Natural Language;
- Fluent English and Greek;
- Processing, related field, or equivalent experience;
- Excellent communication skills, customer-facing;
- Problem solving and engineering mindset;
- Knowledge of basic programming principles;
- Interest in or familiarity with Generative AI concepts (LLMs, prompt engineering, RAG);
- Ambition, enthusiasm, and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail;
- Well-organized for both team and/or solo assignments;
- Accountable within demanding deadlines
- Experience with conversational automated dialog systems, either voice or chat-based;
- Experience in any other production-level NLU/NLP solutions;
- Experience with GenAI/LLM technologies: prompt engineering, or RAG;
- Familiarity with agentic AI frameworks or autonomous agent concepts;
- Any customer facing experience in a corporate setting will be considered a plus;
- Experience with Javascript and/or object-oriented programming (e.g. Java);
- Experience consuming external systems such as web services and REST APIs;
- Experience with cloud contact center platforms;
- Experience with Git and CI/CD processes;
- Knowledge of bash scripting for automating SDLC internal tasks;
- Knowledge of Spanish, French and/or German
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear
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