Senior Manager Network Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Network Operations based in United States.

This role leads a network operations team responsible for maintaining reliable, high-performance connectivity and ensuring rapid resolution of complex service issues.

The position oversees operational processes, performance management, and continuous improvement initiatives within a critical network environment.

You will drive service availability, customer satisfaction, and operational excellence by coordinating technical teams and optimizing workflows.

The role combines technical leadership, strategic planning, and people management in a fast-paced remote environment.

You will collaborate with cross-functional teams to improve network reliability, strengthen operational standards, and support business objectives.

This opportunity is ideal for an experienced network operations leader who thrives on solving challenges and developing high-performing teams.

Accountabilities

The Manager Network Operations will oversee daily operations, team performance, and service reliability while ensuring efficient incident management and continuous improvement across network operations functions.

• Lead and manage network operations teams responsible for optical networking support, troubleshooting, service restoration, and operational readiness.
• Establish team goals, priorities, processes, and performance objectives aligned with operational requirements.
• Drive strategies to improve productivity, efficiency, service quality, and customer satisfaction.
• Monitor key performance indicators, analyze operational trends, and provide accurate reporting to leadership.
• Ensure effective management of network incidents, escalations, and complex troubleshooting activities.
• Implement process improvement initiatives and promote consistent adherence to operational procedures.
• Support change management activities and ensure successful execution of operational updates.
• Manage workload planning, employee development initiatives, coaching, and performance improvement activities.

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• Maintain strong collaboration with engineering, product, and operational teams to improve standards and service delivery.
• Support business planning activities through accurate performance analysis and operational insights.
  
  

Requirements

The ideal candidate combines network operations expertise with strong leadership capabilities, analytical thinking, and the ability to manage teams in a dynamic technology environment.

• Bachelor’s degree or equivalent combination of education and professional experience.
• 5+ years of relevant experience in network operations or related technical environments.
• Previous supervisory or team leadership experience preferred.
• Strong understanding of network operations, troubleshooting processes, service management, and operational performance.
• Ability to manage competing priorities, resolve complex issues, and make effective decisions under pressure.
• Strong organizational, communication, and interpersonal skills.
• Experience developing teams, improving processes, and driving operational efficiency.
• Ability to work flexible schedules, including evening and non-traditional hours when required.
• Strong customer focus with the ability to manage escalations and maintain service excellence.
  
  

Benefits

• Competitive annual salary range based on location, skills, experience, and qualifications:
• $105,786 - $141,047 annually in selected states.
• $111,074 - $148,099 annually in selected states.
• $116,364 - $155,152 annually in selected states.
• Fully remote, work-from-home opportunity within the United States.
• Comprehensive health, life, and lifestyle benefit programs.
• Flexible benefits designed to support physical, mental, emotional, and financial wellbeing.
• Opportunities for professional growth, learning, and career development.
• Collaborative environment focused on innovation, teamwork, and operational excellence.
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.