Technical Support Engineer

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Based in the Northern Territory, Ayers Rock Resort is the largest integrated resort complex in the southern hemisphere!

Owned by Journey Beyond, Voyages Tourism Australia provides great experience-based holidays. We have over 5 hotels and 15 dining options that offer our guests a multitude of world class dining options. We offer a unique employment experience for those with a sense of adventure looking to experience the diversity of the outback and the spiritual heart of Australia!

We are seeking a problem solving and customer focused IT Support professional with at least 3 years’ experience within a technical support or help desk role to join our onsite IT team. This role will see you provide comprehensive technical support and maintenance for all IT systems and infrastructure across a cluster of 5 hotels and campground, ensuring seamless operations and optimal guest experiences through reliable technology.

Key Duties

• Manage and maintain IT systems across all properties, including Microsoft Office products and cloud-hosted SaaS solutions.
• Respond to and resolve technical issues promptly, ensuring minimal disruption to hotel and campground operations.
• Implement, upgrade, and troubleshoot software and hardware as needed.

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• Provide training and support to staff on various IT systems and tools.
• Assist in maintaining communication infrastructure between the remote site and headquarters
  
  

Skills:

• Ability to diagnose and resolve hardware, software, application, and infrastructure issues across Windows environments and hospitality technology systems.
• Solid understanding of networking principles, cloud-based SaaS applications, Microsoft 365, Azure, and remote IT environments.

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• Strong customer focus with the ability to explain technical concepts clearly to non-technical users while delivering a high standard of support.
• Analytical mindset with the ability to prioritise issues, identify root causes, and improve processes through automation using tools such as PowerShell or Python.
  
  

Full time Position Available| $80,000 per annum (plus superannuation)

The Best Part

The highlight of being a Technical Support Engineer here is the opportunity to gain experience in remote IT support, often requiring creative problem-solving.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

• A National Criminal History Check is a mandatory step in the recruitment process.
• Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.
• Small town, big community feel with staff pool, gym and weekly activities.
• Affordable accommodation, shift meals, resort discounts to cut cost of living.