Director People Experience Center

For our client, we are seeking a Director People Experience Center to join the team of a leader in the Finance & Insurance space. This role will advance people and talent initiatives that strengthen organizational effectiveness, leadership capability, and employee experience. You will partner with global leaders, HR centers of excellence, and functional stakeholders to create consistent practices across teams and regions. The position offers the opportunity to influence culture, talent strategy, and scalable people operations within a regulated financial services environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $103,800 – $173,300 annually

Responsibilities

• Lead strategy and operating model for the People Experience Center ensuring alignment with enterprise priorities
• Oversee end-to-end service delivery ensuring timely and empathetic support
• Develop and lead a high-performing PEC team focused on capability and career growth
• Connect across the People Organization to enhance employee lifecycle experiences
• Drive transformation to an AI-enabled PEC
• Manage operational excellence and vendor processes to ensure seamless service delivery
• Lead technology roadmap for PEC to enhance digital experience through automation
  
  

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Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field, or equivalent experience
• 10+ years leading scaled service center operations
• Experience redesigning service delivery models and optimizing operational processes
• Track record of deploying automation and AI solutions to enhance efficiency
• Expertise in operations management and process improvement
• Experience managing global operations with distributed teams
• Strong analytical skills with proficiency in data validation and reporting
  
  

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Benefits

• Career development opportunities with pathways for advancement within the People Organization
• Emphasis on a culture of accountability, improvement, and employee growth
• Engagement in a human-centered approach to artificial intelligence in HR roles
• Flexibility in a dynamic work environment with possibilities for remote collaboration
• Access to data-driven insights to inform and enhance professional practices
  
  

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.