IT Support Specialist

About The Company

At VEED, we're a generative AI company building the AI video creation platform made for social. It's where millions of marketers imagine and generate branded videos, in minutes.

We're powered by frontier models and VEED Fabric, our own image-to-video model. Our APIs also run AI video inside leading creative products.

We're 150 people, $50M ARR, backed by Sequoia. We're hiring. Come help us make AI videos worth posting.

About The Team

You'll be joining our People team as the first point of contact for all things IT and equipment related. This role puts you in touch with the whole team, based all over the world, so you'll need to be comfortable working independently in a remote environment, during the UK timezone, communicating proactively, and managing your own workload with minimal oversight.

What You'll Do

• Be the go-to person the whole company knows and trusts for IT support — from resetting passwords and setting up Google Groups and meetings, to getting familiar with (and gaining admin access to) the majority of our tools
• Provide new joiners with the right access and subscriptions from day one, coordinating closely with the People team.
• Set up new joiners with their equipment, and manage the full lifecycle of company laptops — including purchasing, shipping, coordinating with hub managers and coordinators on equipment availability and reassignment, facilitating repairs, etc.
• Own the onboarding and offboarding process end-to-end, ensuring equipment and software access are actioned promptly and without follow-up needed
• Troubleshoot technical issues and work directly with Deel (for Hofy/Deel-acquired laptops) to resolve equipment problems, support colleagues with laptops purchased directly from Apple.
• Proactively identify ways we can work smarter — if you spot a process that could save time or improve efficiency, you'll be the one to propose it and bring it to life

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• Maintain an accurate, up-to-date equipment inventory so the team always knows what we have and where it is
• Provide ad hoc remote support for presentations and company All Hands
  
  

About You

• A degree in Computer Engineering, Computer Science, Information Technology, or a related field
• At least 1 year of experience in IT Support
• Working knowledge of Google Workspace, Slack, 1Password, Miro, Notion, Vanta, and onboarding/offboarding IT processes
• Excellent written and spoken communication skills in English, with the confidence to provide regular, proactive updates
• A track record of resolving technical queries promptly and accurately, with strong attention to detail
• Experience documenting processes, including issues and their resolutions
• Comfortable working independently as well as part of a diverse, distributed team
• Strong organisational skills, with the ability to prioritise your own workload and manage multiple recurring responsibilities at once

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• A proactive, "can-do" approach to problem-solving — someone who takes initiative rather than waiting to be asked
  
  

What We Offer

• Monthly subsidy programme: Everyone values different things, so we give you a monthly allowance to spend how it suits you best — whether that’s on office furniture, childcare, gym memberships, or anything else that makes your life easier.
• Unlimited paid holidays: Time with family, friends, or just yourself is priceless.
• Home office set-up: We make sure your home office is fully equipped with everything you need — laptop, monitors, headsets, keyboards, and more — so you can work comfortably and creatively.
• Mental health benefit: We’ve partnered with Spill to offer confidential mental health support to all our team members.
  
  

Even if you don’t have every skill listed here, we encourage you to apply. We value curiosity, drive, and the ability to learn just as much as existing expertise.

We think what matters is people. After all, a company is just a group of people. We don’t care about where you’re from, what school you went to or where you worked before. If you’ve done exceptional work, we want to hear from you. Join us on our mission to make creative storytelling with video simple and accessible for everyone.

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.