Security Operations Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security Operations Engineer based in South Africa.

This role sits at the frontline of security operations within a globally distributed, high-scale developer platform environment. You will be responsible for triaging security alerts, handling sensitive customer security requests, and supporting internal IT and identity operations across multiple time zones. The position plays a critical role in ensuring trust, safety, and continuity of services by responding quickly and accurately to security-related events. You will work in a structured but fast-moving environment where clear communication, strong judgment, and consistency are essential. The role also involves improving operational workflows by refining runbooks, escalation paths, and automation opportunities. It is ideal for someone who thrives in ambiguous, high-responsibility environments and enjoys turning complex security signals into clear, actionable decisions.

Accountabilities

• Act as the first responder for security alerts, triaging detection signals such as threat monitoring outputs and vulnerability advisories, and escalating appropriately.
• Handle customer-facing security operations cases including account recovery, authentication issues, ownership verification, and access disputes.
• Support incident response activities as part of an on-call rotation, following established playbooks and escalation procedures.
• Maintain and improve operational documentation such as runbooks, decision trees, and support macros to increase efficiency and consistency.
• Triage internal IT and identity management requests, including SSO, access provisioning, and device-related support issues.
• Ensure accurate communication with customers, engineers, and internal teams during sensitive or time-critical incidents.
• Identify recurring issues and contribute to process automation and workflow optimization across security operations.
  
  

Requirements

• Experience in technical support, IT helpdesk, SOC analysis, trust & safety, fraud operations, or similar triage-heavy environments.
• Basic understanding of security principles such as authentication, MFA, access control, identity verification, and session management.
• Familiarity with IT systems such as SSO, identity providers (e.g., Okta or similar), and workspace tools like Google Workspace.

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• Comfort working with command-line tools and ability to interpret logs, scripts, or structured data.
• Ability to quickly summarize complex or noisy security incidents into clear, actionable insights.
• Strong communication skills with the ability to remain calm and precise in high-pressure or sensitive situations.
• Analytical mindset with an interest in improving processes, documentation, and operational workflows.
• Ability to work asynchronously across global time zones with strong written communication discipline.
  
  

Nice To Have

• Familiarity with cloud or developer ecosystems such as AWS or Postgres.
• Experience with operational tools like Front, Linear, Notion, Vanta, Kandji, Jamf, or similar platforms.
• Exposure to security-focused activities such as CTFs, bug bounty programs, or open-source contributions.
• Basic scripting or automation experience in support or security workflows.
  
  

Benefits

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

• Fully remote global work environment with asynchronous collaboration.
• Equity participation through employee stock ownership programs.
• Technology allowance for work equipment and setup.
• Comprehensive health insurance coverage for employees and dependents.
• Annual company-wide off-site gatherings in international locations.
• Flexible working model based on outcomes rather than fixed schedules.
• Annual learning and professional development budget.
• Co-working space allowance or global WeWork access.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.