Technical Support Engineer (Application & API Support)

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 6-8 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are seeking a proactive and customer-focused Technical Support Engineer to provide technical support for enterprise applications and APIs. In this role, you will be responsible for incident management, API troubleshooting, system monitoring, and collaborating with engineering teams to ensure high system availability and continuous service improvement.

Roles & Responsibilities

• Serve as the primary responder for high-severity production incidents.
• Troubleshoot application issues by analyzing system logs and managing support tickets.
• Support enterprise customers with REST API troubleshooting and data flow analysis.

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• Monitor application, server, and infrastructure performance using tools such as Zabbix, Grafana, or Datadog.
• Collaborate with engineering teams to identify recurring issues and improve platform reliability.
• Document incident resolutions, system configurations, SOPs, and knowledge base articles to support operational excellence.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.

Required Skills

• Experience in application support, production support, or technical operations.
• Strong understanding of REST APIs and API troubleshooting.
• Experience analyzing logs and resolving production issues.
• Familiarity with incident management and ticketing systems.

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• Hands-on experience with monitoring and observability tools such as:
• Zabbix
• Grafana
• Datadog
• Strong analytical and problem-solving skills.

Nice to Have

• Experience supporting enterprise or SaaS applications.
• Knowledge of SQL and database troubleshooting.
• Familiarity with cloud platforms, ITIL, or DevOps practices.
• Experience working in Agile environments.

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.