HR Business Partner

HR Business Partner – NAM

Brief Description

Are you a dynamic HR Generalist with loads of personality? Are you looking for a challenging role that will give you the chance to really shine and have an impact on a growing business? Are you looking for an opportunity that will allow you to fully utilize your skill set and grow with the business? If the answer is YES, then we would like to talk with you.

Summary

We are seeking a top-caliber HR Business Partner to cover the NAM region on a 6-month FTC, supporting our global HR strategy in a rapidly growing business of ~450 employees, with further growth planned organically and via M&A.

We've got a world class executive team who readily engage in and drive the people agenda. This is a great opportunity for a dedicated HR generalist who is excited by the opportunity to personally impact a high growth business in a varied role and dynamic HR structure which combines the ownership of regional HR activity with a variety of global initiatives.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific.

Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

Who are you?

You will be a dynamic HR Generalist with significant operational experience you will use to drive forward key regional and global activities including. employee relations, benefit renewal, HR project management, talent acquisition, regional operations, and global communications whilst supporting and developing our team of Coordinators, HR Advisors and the Global Talent Team.

The key responsibilities of the role include:

Deliver a best-in-class, proactive HR service to the business, including:

· Partnering with leadership: Advise and coach local managers on all HR matters, including talent acquisition, talent management, and employee development. Provide ongoing support to both employees and managers.

· Strengthening HR infrastructure:

o Contribute to and influence HR strategy by gathering input and securing buy-in from key business stakeholders.

o Identify opportunities to improve operational efficiency and implement process enhancements.

· Employee Relations: Provide guidance and coaching to managers on employee relations matters, including conflict resolution and performance management.

· Driving change initiatives: Act as a change agent, championing communication and employee engagement. Support and lead change initiatives, including managing all people-related aspects of business transformation projects.

· Leading HR programs: Support and drive the rollout of annual HR initiatives across the business alongside regional leadership teams (e.g., compensation reviews, performance management, talent development, high-potential programs, and training needs analysis).

· Ensuring compliance: Maintain HR compliance with all applicable local employment laws and regulations with your key expertise being in NAM.

· Managing strategic projects: Lead and contribute to key HR projects, including global payroll implementation, company-wide Respect in the Workplace training, and compensation/benefits benchmarking.

· Benefits management: Support annual benefits renewals, including preparation analysis and recommendation to the executive team.

· Employee engagement: Lead and facilitate forums and initiatives that promote engagement and open communication between employees, managers, and leadership.

What we’re looking for:

The ideal candidate is a self-starter who thrives in a fast-paced environment, balancing day-to-day HR operations with strategic improvement.

You will manage competing priorities, develop the HR team, and contribute to global HR strategy and business growth.

Must have skills/experience:

· HR Operations - Demonstrated experience delivering across a broad range of HR functions, including talent acquisition, employee relations, performance management, reward, communications, and transformation initiatives.

· An organized juggler - Demonstrated project management skills, able to manage multiple priorities successfully.

· Technology lover – demonstrates strong aptitude for new and emerging technologies.

· Coach - Proven track record of working with, and coaching managers.

· Change advocate - Solid experience of supporting a transformational business.

· Skilled communicator – Influencing, Communication, presentation and networking skills.

· Conflict Resolution - Skilled in navigating sensitive situations and providing balanced, diplomatic guidance.

· High levels of energy and initiative.

· Bundles of motivation with a fun personality who can influence team-spirit and enthusiasm to get the job done.

Advantageous skills/experience:

· A track record of international HR is very beneficial.

· Experience with benefit renewal and employee relations

· Experience in a high growth technology/SaaS business is highly desired.

We look for the following SMART values in everyone we hire at Smart Communications:

· Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.

· Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.

· Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.

· Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.

· Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer-funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days’ holiday allowance plus an additional day off on your birthday!

This role is fully remote.

So if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit: https://www.smartcommunications.com/