IT Helpdesk Technician - Customer-Oriented Support Role

I. OVERALL DESCRIPTION: We are seeking a proactive and customer-oriented IT Helpdesk Technician to join our team. The IT Helpdesk will be responsible for providing technical support, troubleshooting issues, and ensuring smooth operation of computer systems, networks, and software for end-users.

II. KEY RESPONSIBILITIES:

• Respond to user inquiries via phone, email, or ticketing system, and provide timely technical support.

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain computer systems, peripherals, and software applications.

• Set up user accounts and manage access controls.

• Document technical issues, solutions, and user guides for future reference.

• Collaborate with other IT team members to escalate and resolve complex problems.

• Perform routine system maintenance and software updates.

• Ensure cybersecurity measures are implemented and followed.

• Provide training and guidance to users on best practices and new technologies.

III. REQUIREMENTS:

• Proven experience as an IT Helpdesk Technician or in a similar support role.

• Strong knowledge of Windows and Mac operating systems.

• Familiarity with networking protocols, hardware, and cloud-based applications.

• Excellent problem-solving and communication skills.

• Ability to prioritize tasks and work independently.

• Certification in CompTIA A+, Microsoft, or relevant IT certifications is a plus.

IV. BENEFITS:

Salary: USD 1,500–2,500 (Negotiable based on experience)

Relocation Support: Accommodation and living allowance provided

Home Visit Assistance: Financial support for annual home visits

Competitive Compensation: Rewarding package based on skills and performance

Work Equipment: Monitor, MacBook, and iPhone provided

Learning & Development: Ongoing technical and professional training

Holiday Bonus: Holiday and New Year performance bonus