Senior Digital Business Analyst - Enterprise Customer Onboarding & Mastering

The Enterprise Customer Onboarding & Mastering (ECOM) Domain provides best in class customer onboarding and ensures customer profiles are complete, accurate and connected to all other Digital and Banker systems in the bank.

MAIN JOB RESPONSIBILITIES

• Serve as the primary liaison between the Domain, Technology and Business Product Owner
• Work with the business to analyse as-is business processes, elicit business requirements and produce documented and approved specifications for any new or change to technology applications and/or business processes
• Maximise the value being delivered by ensuring all features and stories are aligned to business value
• Works with the Product Owner to refine the backlog of the team through prioritisation, estimation and decision making.
• Work in close collaboration with the Product Owner, your peers in the BA team, Solution Architects, Solution Designers and the Scrum Team/s to refine and socialise detailed requirements through progressive elaboration sessions
• Supports Developers, Engineers and UX designers in understanding the requirements so they can deliver on their commitments.
• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

YOUR SKILLS & EXPERIENCE

Must have

• Minimum 8 years experience as a Senior Digital Business Analyst
• In-depth understanding of Financial Products, processes and systems
• Creativity and simplifying complex processes and issues, problem solving and analysis
• Ability to communicate a product vision to key stakeholders and teams, and working with product owner to develop it into a shaped backlog of key features, epics stories and goals for individual sprints.

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• Develops and maintains a broad perspective; understands and considers issues in the context of overall market, customer, and business strategies
• Extensive experience working in an agile environment and familiarity with HCD techniques
• Analysis and delivery experience within complex environments
• API design knowledge
• Run story elaborations, sprint planning sessions and other Agile ceremonies.
• Master at leading workshops, in a cross functional business and IT team through the discovery, development and operational usage stage of change.
• Ability to quickly understand the technical stack and grasp basic know-how of the systems that deliver your requirements.
• Ability to work closely with key stakeholders and build collaborative partnerships
• Proven analytical skills and evidence-based decision making
• Comfortable with ambiguity

Nice-to-have

• Extensive knowledge and experience in Customer Onboarding, AML and Fincrime.
• Qualification Requirements
• Tertiary qualified with a Degree in Business and preference to post graduate qualifications
• Experience in the Banking or Financial Services industry

About DXC Technology

DXC Technology (NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.

DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, ServiceNow, SAP, Mobility, and application development.

EMPLOYEE BENEFITS AND PERKS

• Attractive and competitive salary package.
• Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
• 13th-month salary (guaranteed).
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
• Premium Healthcare Insurance (1+1 for employees and dependents).
• Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.
• Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.
• Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
• Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
• Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
• Remote work support with a company-provided laptop.
• Annual team activities and company events.
• Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.