Director, Delivery - EMEA

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Delivery based in Italy.

This is a senior leadership role responsible for shaping and scaling delivery operations across a diverse portfolio of enterprise clients in the EMEA region. You will own the strategic direction and execution of delivery services, ensuring exceptional client outcomes across complex, global engagements. Acting as a key bridge between customers and internal teams, you will influence pre-sales, onboarding, delivery excellence, and long-term account growth. The role requires strong executive presence, commercial awareness, and the ability to operate in fast-moving, distributed environments. You will lead cross-functional initiatives that improve operational maturity, customer satisfaction, and revenue retention. This is an opportunity to drive impact at scale while working with globally distributed teams and high-value enterprise clients.

Accountabilities

• Lead a strategic, industry-focused delivery organization across the EMEA region, ensuring high-quality outcomes, operational rigor, and long-term client retention
• Own delivery strategy across client portfolios, including testing engagements, onboarding, and value realization initiatives
• Partner closely with Sales and Pre-Sales teams to shape commercial strategy, support deal cycles, and expand existing accounts
• Oversee client onboarding, pilot execution, and implementation quality to ensure successful adoption and customer success
• Drive executive-level client relationships, providing strategic guidance and translating technical delivery into clear business value
• Monitor portfolio health through KPIs, financial metrics, and risk indicators, ensuring consistent performance and forecasting accuracy
• Lead renewal planning and execution, including commercial discussions and contract retention strategies
• Collaborate with cross-functional teams (Operations, Community, Delivery Leadership) to continuously improve service quality and scale global delivery capabilities
  
  

Requirements

• 12+ years of experience in professional services, delivery management, or consulting, including at least 5 years in senior leadership roles managing large-scale portfolios and P&Ls

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• Degree in Computer Science, Software Engineering, Business, or a related technical field
• Strong background in delivery transformation, client engagement management, or enterprise consulting environments
• Solid understanding of software development lifecycles, DevOps practices, QA engineering principles, and testing methodologies
• Proven experience managing executive-level client relationships and communicating complex technical topics to non-technical stakeholders
• Strong financial and operational acumen, including KPI tracking, reporting, risk management, and resource planning
• Experience leading contract renewals and commercial negotiations in enterprise environments
• Exceptional leadership skills with experience managing distributed, cross-functional, and remote teams
• Excellent communication, presentation, and stakeholder management skills in English, with strong executive presence
• Adaptable, structured, and resilient mindset, comfortable operating in ambiguous and fast-scaling environments
• Strong cultural awareness and collaborative leadership approach in global organizations
• Growth mindset with a focus on continuous improvement and team development
  
  

Benefits

• Fully remote work within the EMEA region

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• Contractor-based engagement with flexible working arrangements
• Stock options enabling long-term alignment with company growth
• Paid time off including vacation days, sick leave, and local public holidays
• Laptop reimbursement to support your working setup
• Annual learning and development budget for courses, training, and certifications
• Opportunity to lead high-impact enterprise delivery programs at global scale
• Collaborative, remote-first culture with strong emphasis on autonomy and trust
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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