User Experience Analyst - Telehealth Solutions

About The Company

GovCIO is a leading provider of innovative IT solutions and services dedicated to supporting government agencies, including the Department of Veterans Affairs. With a strong focus on digital transformation, GovCIO delivers mission-critical technology that enhances operational efficiency and improves service delivery. The company prides itself on fostering a collaborative and inclusive work environment, emphasizing continuous learning and professional growth. GovCIO’s commitment to excellence and customer satisfaction positions it as a trusted partner in government technology initiatives, particularly in the healthcare sector where they support vital telehealth and virtual care systems.

About The Role

GovCIO is seeking a skilled User Experience (UX) Analyst to join our dynamic team supporting VA digital health products, with a primary focus on telehealth solutions including video visits and related functionalities. This role involves executing user-centered design and validation activities to enhance usability, workflow efficiency, and user adoption for Veterans and clinical personnel. The UX Analyst will work closely with Product Managers, UI Designers, Subject Matter Experts, and the UX Lead to ensure that digital health tools meet user needs and operational requirements. This position is hands-on and execution-focused, responsible for conducting usability sessions, facilitating user acceptance testing (UAT), and driving iterative design improvements based on user feedback and operational insights. The role offers the flexibility of being fully remote within the United States, providing an excellent opportunity to contribute to impactful healthcare solutions for Veterans.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience
• 5+ years of experience in UX, usability, product design, or a related discipline
• 3–6 years of relevant experience supporting usability evaluations, task-based testing, or user-centered product validation
• Proven experience collaborating effectively with product managers, designers, and developers
• Strong understanding of user-centered design principles and workflow-based design thinking
• Excellent written, analytical, facilitation, and communication skills
• Experience supporting healthcare, telehealth, or government digital products (preferred)
• Knowledge of clinical workflows and healthcare operational processes (preferred)
• Experience with wireframes, prototypes, or interaction design artifacts (preferred)
• Familiarity with accessibility principles and inclusive design (preferred)

Interested in remote work opportunities in Graphic Design & Art? Discover Graphic Design & Art Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• Experience working within Agile teams (preferred)
• Ability to obtain and maintain a Suitability/Public Trust clearance
  
  

Responsibilities

• Support UX execution for assigned digital health product portfolios by partnering with product managers, UI designers, SMEs, and stakeholders
• Develop task-based UAT scenarios and success criteria aligned with user workflows and release goals
• Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and providing actionable recommendations
• Conduct or assist with lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
• Translate user insights and UX guidance into product-specific flows, interactions, and design recommendations
• Collaborate with UI Designers to ensure design solutions align with user needs, operational workflows, and usability best practices
• Support iterative improvements based on user feedback, UAT findings, human-centered design input, and stakeholder insights
• Contribute to enhancements in telehealth and virtual care workflows, informed by operational context and end-user feedback
• Identify usability risks, insights, and opportunities, and communicate these effectively to product teams and UX leadership
• Participate in accessibility and usability forums to support continuous product improvement initiatives
• Assist in developing product recommendations aimed at improving user adoption, workflow efficiency, and overall experience quality
  
  

  Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Access to Learning & Development platforms, including certification preparation resources
• Training, Education, and Certification Assistance (available to full-time employees)
• Referral Bonus Program
• Internal Mobility Program for career growth
• Pet Insurance options
• Flexible Work Environment supporting remote work arrangements
  
  

Equal Opportunity

GovCIO is an Equal Opportunity Employer. We are committed to fostering an inclusive environment and welcome all qualified applicants regardless of race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status. We ensure that all employment practices are conducted without discrimination and in compliance with applicable laws, promoting diversity and equal opportunity for all employees and applicants.