Senior IT Manager / Head Of IT

Senior IT Manager / Head Of IT workplace

Venture-backed AI B2B SaaS business | London (hybrid) | Multi-region remit

Package: £100k to £130k base, plus bonus, plus benefits, 2 to 3 days per week onsite.

Direct reports: 6 x IT Support (across multiple geographies)

The opportunity

We are working with a venture-backed AI B2B SaaS business that is scaling fast. They are growing their enterprise customer base, expanding across multiple international offices, and reshaping how the whole business operates around AI. They are hiring a Senior IT Manager to lead this evolution: someone who reimagines how IT is delivered, has transformed a workplace with AI elsewhere, and acts as a trusted internal advisor on AI tooling and workflows across every function of the business.

The context

Their IT function is solid but built for an earlier stage. The opportunity is to take it from a responsive support function to a proactive enabler of productivity, AI adoption and seamless multi-region working. The team of four supports colleagues across all offices plus remote customer-facing colleagues in additional jurisdictions. They are looking for a leader who raises the bar on service delivery, modernises the equipment and infrastructure colleagues rely on every day, coaches the team to deeper consultative capability, and treats AI and automation as genuine pillars of how IT is run.

What you'll do

• Redesign the IT service delivery model to be faster, more proactive and more consultative, with measurable improvements in response times and colleague experience.
• Treat automation and AI as core pillars of the function, transforming internal IT workflows, multiplying team capacity and embedding AI thinking across the business.
• Act as the company's trusted internal advisor on AI tooling and workflows, partnering with the internal AI Enablement programme to shape tooling decisions and help other functions adopt AI safely and effectively.
• Own the end-user equipment fleet and lifecycle across every geography, including procurement, secure provisioning, MDM and endpoint management, asset tracking, and joiner/mover/leaver experience.
• Own the corporate IT infrastructure that underpins the business: identity and access, networking and connectivity across offices, collaboration platforms and integrations.
• Lead data hygiene and storage rationalisation across the workplace technology estate, partnering with the CISO and Security team to reduce terabyte-level storage, retire legacy drives, and stay aligned with GDPR.
• Lead, coach and grow the IT team across multiple geographies, deepening their advisory and consultative capability.

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• Partner closely with DevOps, SRE, Security and Data peers across the CTO and CFO functions.

About you

Must-have:

• IT leadership experience in a scaling B2B SaaS or technology business, with a track record of moving an IT function from reactive to proactive.
• Demonstrable experience transforming a workplace with AI and automation, with specific, measurable outcomes.
• Comfort acting as an internal advisor on AI tooling and workflows for functions outside IT.

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• Strong ownership of end-user equipment fleets and corporate IT infrastructure at multi-region scale, including remote-only colleagues.
• Hands-on experience driving data hygiene, storage rationalisation and GDPR-aligned data handling.
• Multi-region team leadership across at least two geographies.
• Service delivery design and continuous improvement experience, including ownership of measurable internal experience metrics.

Open and welcome: candidates with broader Head of Infrastructure, DevOps or SRE experience, provided the IT and workplace leadership credentials are equally strong.

Character and leadership:

You are a coach, not just a manager. You see IT as a service business inside the business. You are curious about AI and pragmatic about how to apply it. You are equally comfortable being hands-on in the detail and stepping back to set strategic direction. You balance commercial discipline with experience quality, and you are credible across the technical and the commercial sides of the room.