Infrastructure Engineer

Infrastructure Engineer - Fully Remote, Travel to Client Sites.

Are you tired of the same old IT support grind? Ready to leverage your expertise in a company that's redefining IT support for the legal sector?

Our client isn't just another MSP. They're a tight-knit team of seasoned professionals and homegrown talent, driven by a passion for innovation and a commitment to client success.

They're industry leaders, setting the standard in legal tech with their best-of-breed cloud and IT-managed services.

But what truly sets them apart is their people. They value fresh perspectives, celebrate individual achievements, and prioritise client satisfaction.

What you'll be doing:

As an Infrastructure Engineer, you'll be the go-to expert for resolving infrastructure issues that go beyond the first and second-line teams. You'll play a crucial role in maintaining and monitoring a network of 550+ VMs, ensuring smooth operations and security.

The role is a blend of hands-on technical expertise and client relationship management. You'll occasionally visit client sites, providing hands-on support and building relationships. You'll also collaborate with the broader team to implement cutting-edge solutions and drive transformational change.

In essence, you'll be a technology trailblazer, leveraging your expertise in Microsoft, Cisco, and other technologies to optimise services. You'll be a proactive problem-solver, identifying and addressing potential issues before they impact clients.

Key responsibilities will include:

• Troubleshooting complex infrastructure issues
• Maintaining and monitoring client infrastructure
• Providing hands-on support at client sites
• Collaborating on projects to implement new solutions
• Leveraging your technical expertise to optimise services
• Proactively identifying and addressing potential issues

What you'll need:

• Proven experience in a 2nd or 3rd Line support role, with a desire to advance your career
• Strong technical proficiency in Microsoft Windows Server, Active Directory, Microsoft 365, Intune, Teams, Azure, SQL, Cisco routing technologies, and other relevant tools
• You'll be a strong advocate for ITIL process and Change Control
• A client-centric mindset and a passion for delivering exceptional service
• A collaborative spirit and the ability to thrive in a team environment

What's in it for you:

• Competitive salary of up to £50k, plus benefits
• majority fully remote work model
• Generous holiday allowance and holiday bid scheme
• Access to online doctor consultations through Help@Hand
• Death in Service Remuneration
• Opportunities for continuous learning and development
• The chance to make a real impact on the growth of our company

Ready to join?

If you're a motivated and technically skilled professional who wants to be part of something bigger, apply now and let's chat!