Senior IT Engineer

GlobalSource IT is an IT centric recruiting company. Enough about us, you're probably more interested in the client we are recruiting for - which is a rapidly growing organization focused on improving the speed, efficiency and compliance that medical providers support patients. The below position is a new headcount to support their growth. Please see below and contact Dave with any questions at daves@globalsourceit.com. Thanks for reviewing!

Role Overvie

wThe Senior IT Engineer is the technical owner of the client's internal IT environment, ensuring every employee — whether on Windows or Mac — has reliable, secure, and well-managed systems to do their best work. This is a hands-on, high-ownership role in a fully remote-first company, so you’ll be comfortable supporting hardware, software, and systems entirely remotely and setting up the tooling and processes that make distributed work seamless

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As a regulated healthtech business, security and compliance are at the heart of what we do. You’ll own identity and access management through Okta, manage our SaaS and enterprise integrations (including Salesforce), and help mature our IT posture to meet HIPAA and related requirement

s.You’ll partner closely with Engineering, DevOps, Security, and People Operations to keep employees productive, systems secure, and the company audit-ready. Reporting directly to the CTO, you’ll have a direct line to technical leadership, and as our IT function grows, this role has clear room to evolve in scope and leadershi

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Key Responsibilit

ies• Own end-to-end IT support for a fully remote workforce across both Windows and Mac environments — provisioning, troubleshooting, and maintaining hardware, software, and systems remote

ly.• Administer identity and access management through Okta: SSO, MFA, lifecycle automation, group policies, and least-privilege access across the SaaS sta

ck.• Manage and integrate enterprise SaaS applications, including Salesforce, ensuring clean provisioning, integrations, and data hygiene across syste

ms.• Build and maintain streamlined employee onboarding and offboarding processes, ensuring fast setup and complete, secure deprovisioni

ng.• Maintain and improve IT security and compliance posture in a regulated (HIPAA) environment — access controls, audit readiness, asset inventory, and policy enforceme

nt.• Partner with DevOps and Engineering on cloud and infrastructure access (AWS), internal tooling, and automation of repetitive IT tas

ks.• Document systems, runbooks, and IT policies, and serve as the go-to escalation point for complex technical issu

es.• Monitor, evaluate, and recommend tools and vendors to improve reliability, security, and the employee experien

ce.• Track and manage IT assets, licenses, and spend across the organizati

on.
Qualifications & Sk

ills• 5+ years of professional IT engineering / IT systems experience, including time in a senior or lead capac

ity.• Hands-on expertise supporting and managing both Windows and Mac environme

nts.• Strong experience administering Okta (or comparable IdP) — SSO, MFA, lifecycle management, and access governa

nce.• Proven track record supporting hardware, software, and systems remotely for a distributed workfo

rce.• Experience working in a regulated environment (HIPAA strongly preferred; SOC 2, PCI, or similar also valu

ed).• Must be able to work Pacific (PT) business hours, with flexibility to support issues outside those hours when nee

ded.• Experience administering and integrating Salesforce and other enterprise SaaS applications is highly desira

ble.• AWS and DevOps experience (cloud access management, scripting/automation, CI/CD familiarity) is a significant p