Senior IT Operations Engineer - Second Line Support & Automation

Bolt powers frictionless experiences for retailers and customers at every step of the shopping journey—from login to checkout.

About This Role

In this role, you'll be a cornerstone of our IT operations, acting as the second line of support for complex technical issues and taking ownership of our core IT systems. We're seeking an engineer with a creative problem-solving and automation-first mindset, excited to build and refine processes using low-code platforms like Okta Workflows and Zapier. Your responsibilities will span system administration, SaaS management, and IT security, ensuring our hardware and software ecosystem runs securely and efficiently, with a strong focus on IT security. Work night shifts on a rotational basis (PST timezone) in a fully remote environment while helping maintain a secure, scalable IT environment that empowers Bolt to succeed.

Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months.

Responsibilities

• Ensure an exceptional level of IT system performance and provide top-notch support to users.
• Adopt an automation-first mindset, creatively solve problems, and build solutions independently or with guidance.
• Ensure a frictionless experience for all users, regardless of technical expertise.
• Resolve tickets as the second line of troubleshooting.
• Manage, maintain, and streamline our tech stack, from identity to endpoint (Okta, Google Workspace, Jamf, Intune, and more).
• Write documentation, log changes, and keep stakeholders informed.
• Develop business continuity procedures and maintain data backups.

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• Directly contribute to employee productivity and satisfaction by ensuring a stable and efficient IT environment.
• Support global remote onboardings and offboardings while strictly following processes.
• Build and maintain Slack automations to streamline IT workflows.
  
  

Requirements

• Bachelor's degree in Information Systems, Technology, or a related field, or equivalent experience.
• 6+ years of IT experience, particularly in Helpdesk, Specialist, or Systems Administration roles.
• Exceptional written and verbal communication skills with the ability to synthesize complex information from multiple perspectives.
• Hands-on experience troubleshooting Windows and macOS environments, as well as working with G Suite and Microsoft 365
• Experience with macOS MDM (Jamf, Kandji, Intune) and SSO solutions (Okta, OneLogin, Google OAuth).
• Familiarity with low-code/no-code/PaaS solutions (Okta Workflows, Make.com, Zapier).

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• Proven experience building automations or workflows to enhance productivity.
• High level of tolerance and flexibility to address complex cross-functional issues and collaborate with stakeholders.
• Demonstrated ability to work independently in a fast-paced startup environment.
• Basic experience with scripting and coding (Bash/ZSH/Python).
  
  

Benefits

• 💵 You will be entitled to receive a shift allowance in accordance with company policy.
  
  

Bachelor's degree in Information Systems, Technology, or related field (or equivalent experience) and at least 6 years of IT experience, particularly in Helpdesk, Specialist, or Systems Administration roles. Must have strong troubleshooting skills in Windows and macOS, experience with G Suite and Microsoft 365, and familiarity with MDM (Jamf, Kandji, Intune) and SSO solutions (Okta, OneLogin, Google OAuth). Experience with low-code/no-code platforms (Okta Workflows, Zapier) and basic scripting (Bash/ZSH/Python) required. Excellent communication skills and ability to work independently in a fast-paced environment are essential.

Shift allowance in accordance with company policy. Opportunity for contract-to-hire with potential conversion to full-time after 3–6 months. Fully remote work environment.