Retention Manager - Email Marketing & Customer Lifecycle

Who We Are:
At STERRY, we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfunding and e-commerce success. Since day one, we’ve helped clients pull in over $100 million in trackable online revenue. We shatter limits, supercharge brands, and turn every click into cash.

Overview:
We're a fast-paced, results-driven marketing agency helping brands create meaningful customer relationships that last. As we continue to grow, we're looking for a Retention Manager who lives and breathes email marketing and knows how to turn one-time customers into lifelong advocates.
If you're passionate about customer lifecycle marketing, love digging into campaign data, and get excited about crafting high-performing email journeys, we'd love to meet you.

What You'll Do

• Develop and execute email retention strategies that increase customer engagement, repeat purchases, and lifetime value
• Build and optimize automated email flows, including welcome series, onboarding, nurture campaigns, abandoned cart, win-back, and re-engagement journeys
• Segment audiences and personalize messaging based on customer behavior and lifecycle stage
• Monitor campaign performance and analyze key metrics such as open rates, click-through rates, conversions, retention, and churn
• Conduct A/B testing to continuously improve email content, subject lines, timing, and customer journeys
• Collaborate with our creative, content, design, and account management teams to deliver impactful campaigns for multiple clients

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• Stay ahead of email marketing trends, deliverability best practices, and CRM innovations

What We're Looking For

• 3+ years of experience in email marketing, CRM, retention marketing, or lifecycle marketing
• Proven experience managing and optimizing automated email campaigns
• Hands-on experience with email marketing and CRM platforms such as Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Salesforce Marketing Cloud, or similar tools
• Strong understanding of customer segmentation, personalization, and lifecycle marketing strategies
• Analytical mindset with the ability to interpret campaign data and translate insights into action
• Excellent project management and communication skills, with the ability to thrive in a fast-moving agency environment

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• Experience working with e-commerce, SaaS, or digital-first brands is a plus

Why Join STERRY?

• Fully remote position with flexible working hours
• Global Impact: See your designs come to life across major international markets
• Growth and development within a collaborative, innovative team
• A culture that values creativity, precision, and measurable results

Ready to Apply? Send your CV/resume and a Cover Letter about your experience with email marketing, customer retention, and a link to your portfolio showcasing your best advertising work.