Customer Enablement Specialist

Customer Enablement Specialist (Customer Service)

Job ID CEOR-2026-CES06 | Re-location Support Provided 

We are looking for a visionary early-career professional who is ready to turn complex problems into seamless digital solutions. If you have 3+ years of experience, a degree, and a hunger for regional impact, we want to hear from you. Don’t just manage products—build the future of commerce in the GCC. 

• Location: Dubai, UAE
• Work Mode: Full-time
• Career Level: Entry Level
• Salary: 5,200 to 6,000 AED per month (Tax-Free)

As a Customer Enablement Specialist at Citizen EOR, you will be the driving force behind our clients' and candidates' success. This role bridges the gap between customer care, operational onboarding, and digital solution delivery. You will take ownership of the user journey, ensuring services are accessible, clearly understood, and seamlessly integrated. Your multilingual capabilities and proactive problem-solving will directly impact our expansion across the GCC region.

• Platform Walkthroughs: Conduct digital onboarding sessions for newly registered clients and candidates, guiding them through the setup of our HR technology portal to ensure high tool adoption.
• Documentation Compliance: Review and verify submitted candidate identification, educational credentials, and employment contracts to ensure total alignment with regional regulatory frameworks before system entry.
• Process Transparency: Serve as the designated guide for global talent entering the GCC market, walking them through operational milestones like medical fitness exams, biometrics, and card issuance tracking.

• Multilingual Escalation Management: Own incoming support queues (via portal tickets, email, and live communication channels), troubleshooting complex ecosystem questions across English, Bangla, and Hindi workflows.
• SLA Compliance: Diagnostics and resolving technical portal or processing bottlenecks within designated internal Service Level Agreements (SLAs), preventing operational delays in regional payroll or deployment timelines.
• Root-Cause Analysis: Investigate recurring client friction points, tracking structural data to determine if a barrier stems from user interface confusion, local policy updates, or internal processing delay.

• Product-Feedback Translation: Transform everyday user feedback, complaints, and feature requests into detailed actionable insights for product development and engineering squads.
• Cross-Department Collaboration: Partner daily with operations and account managers to ensure external client pain points are matched with backend resource updates.
• Internal Knowledge Base Maintenance: Design, write, and continually optimize internal knowledge bases and external client-facing FAQs to encourage client self-service and reduce routine support tickets.

• Proactive Engagement: Initiate periodic check-ins with existing platform accounts to uncover usage gaps, introduce newly launched digital features, and improve the client retention score.
• User Support Asset Creation: Collaborate on building quick-reference video walkthroughs, system graphics, and step-by-step documentation designed to streamline candidate understanding of regional compliance steps.

• Education: Graduation / Bachelor’s Degree is must 
• Experience: 3+ years of experience in a customer success, technical support, or enablement role (tech or digital solution experience is highly preferred).
• Languages: Professional fluency in English, Bangla, and Hindi is required.
• Strong communication skills with an innate ability to explain technical concepts to non-technical users.
• Exceptional organizational skills and a data-driven approach to tracking client satisfaction.

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• Proficiency in Arabic is a strong plus.
• Prior experience working within the Quick Commerce, Logistics, Supply Chain, or Financial Services sectors.

At Citizen EOR and HR Technology, we are reshaping how businesses scale across the GCC. We provide comprehensive Employer of Record (EOR), talent sourcing, and compliant workforce management solutions powered by cutting-edge HR technology.

By joining us, you will access a competitive compensation and benefit package, featuring:

• A tax-free monthly salary between 5,200 and 6,000 AED.
• Comprehensive health insurance.
• Pathways for rapid career progression within a high-growth HR tech environment.
• Relocation support. 

For candidates currently residing outside the UAE, Citizen EOR provides end-to-end relocation support to ensure a smooth and stress-free transition to Dubai, including full UAE visa sponsorship and processing.

📨 Send your CV to: jobs@citizeneor.com or Easy Apply via LinkedIn

📌 Email Subject: Customer Enablement Specialist – #CEOR-2026-CES06