AI Summary
Provide remote technical support, maintain IT systems, and ensure reliable tech services. Troubleshoot issues, manage user accounts, and promote cybersecurity best practices.
Key Highlights
Remote work environment
Support end users and enterprise systems
Proactive issue identification and resolution
Key Responsibilities
Provide remote technical support
Troubleshoot and resolve incidents
Install, configure, and maintain hardware and software
Support enterprise applications and cloud-based services
Manage user accounts and access permissions
Monitor system performance and proactively identify issues
Document technical procedures
Collaborate with internal teams and vendors
Support onboarding and offboarding activities
Technical Skills Required
Benefits & Perks
Remote work
Cloud platform experience (preferred)
Nice to Have
Cloud platform experience (Microsoft Azure or Amazon Web Services)
Endpoint management and collaboration platforms (Microsoft Intune and Microsoft Teams)
IT certifications (CompTIA A+, CompTIA Network+, Microsoft Certified, ITIL Foundation)
Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apetan Consulting, is seeking the following. Apply via Dice today!
IT Specialist
Location-Remote
Job Summary
The IT Specialist is responsible for providing technical support, maintaining IT systems, and ensuring the reliable operation of technology services in a fully remote work environment. This role supports end users, manages hardware and software issues, and assists with the administration of enterprise systems, security, and collaboration tools.
Key Responsibilities
- Provide remote technical support for hardware, software, network, and system-related issues.
- Troubleshoot and resolve incidents and service requests within established service level agreements (SLAs).
- Install, configure, and maintain laptops, desktops, mobile devices, and peripheral equipment.
- Support enterprise applications, email systems, collaboration platforms, and cloud-based services.
- Manage user accounts, access permissions, and identity management processes.
- Assist with endpoint security, software updates, and compliance requirements.
- Monitor system performance and proactively identify and resolve issues.
- Document technical procedures, troubleshooting steps, and support activities.
- Collaborate with internal teams and vendors to resolve technical issues and implement improvements.
- Support onboarding and offboarding activities, including equipment provisioning and access management.
- Participate in IT projects, system upgrades, and technology deployments.
- Promote best practices related to cybersecurity and remote workforce support.
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience.
- 2–5+ years of experience in IT support, help desk, desktop support, or systems administration.
- Experience supporting remote users and cloud-based technologies.
- Knowledge of operating systems, networking fundamentals, and endpoint management.
- Experience with ticketing systems and IT service management processes.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work independently in a remote environment.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- Experience with cloud platforms such as Microsoft Azure or Amazon Web Services.
- Familiarity with endpoint management and collaboration platforms such as Microsoft Intune and Microsoft Teams.
- Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified, or ITIL Foundation.
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