We are seeking a Senior Product Owner to lead the strategy, delivery, and ongoing optimization of customer-facing digital products. The ideal candidate has experience leading cross-functional teams and managing digital products at scale. This role requires a strong blend of product strategy, leadership, Agile delivery, and customer experience excellence.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Compensation & Location
Location: Torrance, CA
Pay Range: $74.00 – $81.00 per hour (based on experience and internal equity)
Schedule: Full-time, contract; long-term opportunity
Work Type: 4 days on site, 1 day remote
Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education
📍 You must be willing to work in Torrance, CA
‼️ ONLY W2 – NO CORP to CORP – NO 3rd Parties
✅ Sponsorship is AVAILABLE for this role
Position Summary
We are seeking a Senior Product Owner to lead the strategy, delivery, and ongoing optimization of customer-facing digital products supporting finance customers across web, mobile, customer service, and communication platforms.
This role requires a strong blend of product strategy, leadership, Agile delivery, Salesforce platform expertise, and customer experience excellence. The ideal candidate has experience leading cross-functional teams, managing digital products at scale, driving roadmap development, and delivering customer-facing solutions for Fortune 500 organizations.
This is a highly visible leadership role responsible for product vision, roadmap planning, operational excellence, vendor management, and continuous improvement across critical digital channels.
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Key Responsibilities
- Lead Product Owners, Business Analysts, UX resources, QA teams, and Agile delivery teams
- Develop and execute long-term product roadmaps aligned with business objectives and customer needs
- Partner with business, CX, development, testing, marketing, legal, and executive stakeholders to define and deliver strategic initiatives
- Create, prioritize, and manage product backlogs, user stories, and business requirements
- Oversee product design, development, testing, launch, and post-production support activities
- Maintain platform health, operational continuity, license management, and cost management activities
- Drive product enhancements, large-scale initiatives, and continuous improvement efforts
- Support procurement activities including vendor evaluations, RFI/RFP processes, and tool selection decisions
- Monitor platform performance, technical debt, utilization metrics, and improvement plans
- Provide executive-level communication, reporting, and strategic recommendations
- Ensure high standards for quality, delivery, customer experience, and operational excellence
- Lead incident triage, production support, and issue resolution efforts
What You'll Be Working On
- Finance customer websites supporting self-service account management
- Finance mobile application initiatives and digital payment capabilities
- Customer service agent console and knowledge management platforms
- Customer communications platforms including email, SMS, notifications, and message center solutions
- Salesforce platform strategy, optimization, and roadmap execution
- Large-scale digital transformation and customer experience initiatives
- Cross-functional Agile product delivery and operational support
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Required Skills & Experience
- 5–8 years of product management, product development, or product operations experience supporting customer-facing digital products
- 5–7 years of leadership experience managing cross-functional business and technology teams
- Experience delivering enterprise digital products for Fortune 500 organizations
- Strong product roadmap development and strategic planning experience
- Experience leading Agile teams and working within Scrum or SAFe Agile environments
- Strong Salesforce platform knowledge and product strategy experience
- Experience managing production support, operational continuity, incident management, and platform stability
- Experience driving procurement processes including vendor evaluations and RFI/RFP initiatives
- Strong analytical, decision-making, and problem-solving capabilities
- Excellent written and verbal communication skills with the ability to influence executive leadership
- Experience managing budgets, forecasts, and operational planning
- Bachelor's degree required
- Agile Product Owner or Scrum Master certification preferred (SAFe Agile strongly preferred)
- Ability to obtain Salesforce Administrator Certification within the first year if not already certified
- Stable work history within large enterprise organizations
- 3+ years of Big 4 consulting experience preferred
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Desired Skills
- Salesforce certifications
- Mobile application product management experience
- Payments, financial services, or captive finance industry experience
- Customer experience (CX) and digital transformation expertise
- Experience managing mixed teams across business, IT, vendors, and offshore resources
- Strong understanding of platform governance, technical debt management, and operational excellence
- Experience supporting high-volume customer-facing applications serving millions of users
- Ability to inspire innovation and drive organizational change through product leadership
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