Senior Manager, Marketplace Strategy & Operations

Staples is business to business. You’re what binds us together.

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

What you will be doing:

As the Sr. Manager Marketplace, you will lead the development and execution of the strategy for Staples’ Marketplace business. You’ll build a new channel, optimize sales performance, and manage key marketplace relationships while driving operational excellence to scale the business. Your responsibilities will include analyzing market trends, identifying new product opportunities, optimizing listings and promotions, and collaborating with internal teams to deliver exceptional customer experience. You'll also manage and grow Staples’ Marketplace account, troubleshoot seller performance issues, and develop account-specific growth plans. Leveraging data insights, you will drive process improvements, conduct competitive analysis, and adjust pricing strategies to ensure Staples remains ahead in a dynamic market. In addition, you’ll build and mentor a team of eMarketplace specialists and analysts, fostering a collaborative culture focused on marketplace optimization and compliance.

What You Bring to the Table:

• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent leadership and team-building capabilities.
• Effective communication, negotiation, and collaboration skills.
• Ability to manage multiple priorities in a fast-paced digital environment.
• Detail-oriented with robust organizational and project management skills.

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• Strong analytical skills with a data-driven approach to decision-making.
• Ability to collaborate across multiple teams and influence decision-making.

What’s needed: Basic Qualifications:

• Bachelor’s degree in Business, Marketing, eCommerce, or a related field, or equivalent experience.
• 8+ years of experience in e-commerce, marketplace management, retail technology, or a related field.
• 3+ years of management experience in digital storefront operations.

What’s needed: Preferred Qualifications:

• Master’s Degree (MBA or advanced degree).

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• Experience with eMarketplace advertising and PPC campaign management.
• Familiarity with automation tools and AI-driven marketplace analytics.
• Knowledge of fulfillment strategies and supply chain logistics for online retail.
• Prior experience in a high-growth eCommerce environment.
• Experience managing major online marketplaces such as Amazon 3P is a plus.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

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• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

This position is onsite four days per week, with potential relocation support available.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.