Patient Access Manager

Patient Access Manager - Excellent Benefits - Competitive Comp - Relo Assistance

This Jobot Job is hosted by: Dallas Gillespie

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Salary: $75,000 - $105,000 per year

A bit about us:

Large Healthcare System with an excellent reputation and well-regarded as a top employer in the healthcare industry.

Why join us?

Exceptional benefits.

Relocation assistance.

Competitive compensation.

Fast interview process.

Job Details

Patient Access Manager

Position Summary

The Patient Access Manager provides leadership and operational oversight for all front-end patient access services, including scheduling, pre-registration, insurance verification, eligibility review, patient registration, and hospital switchboard operations. Reporting to the Director of Health Information Management/Utilization Management, this role ensures efficient workflows, excellent patient and caller experiences, and compliance with regulatory and organizational standards.

This position plays a key role in improving patient flow, strengthening communication across departments, and supporting revenue cycle performance. The manager partners closely with clinical teams, IT, and senior leadership to optimize front-end processes and implement best practices that enhance access, service quality, and operational efficiency.

The Patient Access Manager oversees staff performance, training, and quality assurance activities across Patient Access and Communications. Responsibilities include maintaining appropriate staffing levels, supporting employee development, and ensuring staff are equipped to effectively identify and respond to patient needs.

This role also contributes to operational planning by monitoring key performance indicators, supporting quality improvement initiatives, and aligning departmental services with the hospital's mission and care delivery goals. The manager participates in policy development and process improvement efforts that support consistent standards across the organization.

The position carries leadership responsibility for Patient Access and Communication operations. Work schedules may include evenings, weekends, holidays, or on-call responsibilities based on operational needs. Participation in emergency preparedness and disaster response activities may be required in accordance with applicable state regulations.

This position is classified as exempt and may require flexibility in work hours to meet operational demands. Limited remote work may be permitted with leadership approval and must comply with organizational telework policies.

Employees in this role are expected to report suspected compliance concerns and maintain professional, collaborative working relationships across the organization.

Education, Training, and Experience

Successful candidates must be able to perform the essential functions of the position and demonstrate strong leadership in a fast-paced healthcare environment.

Preferred qualifications include:

Bachelor's degree in Healthcare Administration, Business Administration, or related field

Minimum three (3) years of progressive leadership experience in a hospital-based Patient Access or Patient Registration department

Prior oversight of hospital switchboard or communications services strongly preferred

Working knowledge of Medicare, Medi-Cal, and commercial payer requirements (HMO/PPO)

Understanding of Title 22 regulations, EMTALA registration requirements, patient financial consent processes, and CMS Conditions of Participation

Candidates should demonstrate excellent organizational, communication, and problem-solving skills with the ability to manage multiple priorities and lead teams in a high-volume healthcare environment.

Proficiency with healthcare information systems and standard computer applications is required. Experience with MEDITECH is preferred.

Licensure / Certification

Certification as a Certified Healthcare Access Manager (CHAM) must be obtained within one year of hire.

Key Responsibilities

• Lead daily operations of patient access services, including admissions, registration, scheduling, eligibility verification, and insurance validation across hospital and outpatient areas.
• Oversee hospital switchboard operations, ensuring efficient call routing, paging, and emergency communication processes.
• Recruit, train, mentor, and develop Patient Access and Communications staff to maintain high service standards and strong team engagement.
• Monitor operational performance through audits and reporting, ensuring accuracy in registration, insurance verification, and call handling.

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• Ensure compliance with HIPAA, EMTALA, CMS Conditions of Participation, and other regulatory requirements affecting patient access and communications.
• Promote a culture of service excellence by ensuring professional, compassionate interactions with patients, visitors, and callers.
• Track key operational metrics, including patient wait times, call response performance, and queue management data to support service-level goals.
• Manage departmental budgets, staffing resources, and contracted services. Support capital planning for technology and operational improvements.
• Monitor financial indicators such as point-of-service collections, registration-related denials, and rework trends, implementing improvements when needed.
• Partner with IT, Facilities, and clinical departments to improve access workflows, maintain communication systems, and implement new technologies that enhance patient and staff experience.
  
  

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