Director of IT Operations

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About the Opportunity

The organization provides cloud-based software solutions to local governments, aiming to make communities better places to live and work. As a mission-driven entity, the organization is committed to creating impactful technology that serves the public good.

The company is looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like the type of work environment where you’d thrive, the company hopes you’ll join them.

The company offers flexible remote work options and is primarily based in the US East Coast time zone. Relocation is not required to join the organization.

What is Offered

• Competitive salary.
• Unlimited PTO.
• Flexible working hours and remote work options.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities and learning budget.
• Home office and IT budget.
• Supportive team environment.
• The chance to work on innovative projects with cutting-edge technologies.

Overview

The Director, IT Operations is responsible for leading and scaling the organization’s IT infrastructure, systems, and support functions. This role ensures the reliability, security, and scalability of the organization’s technology environment, while partnering with leadership to support business growth and operational efficiency.

Key Responsibilities

• Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions
• Define and execute IT strategy aligned with company growth and operational needs
• Ensure reliability, performance, and scalability of core systems and infrastructure
• Oversee user access management, identity systems, and security controls across the organization
• Drive IT security initiatives, including policies, access reviews, and compliance efforts
• Manage IT vendors, service providers, and technology investments
• Oversee onboarding and offboarding processes, including system access and device management
• Develop and maintain IT policies, documentation, and operational processes
• Partner cross-functionally to evaluate, implement, and optimize business systems and tools
• Lead system integrations and ensure efficient data flow across platforms
• Monitor system performance and proactively identify risks and improvement opportunities
• Build, lead, and develop the IT Operations team

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 7–10+ years of experience in IT operations, systems administration, or infrastructure roles
• Strong experience managing SaaS environments, systems integrations, and IT infrastructure
• Deep understanding of IT security principles, access management, and compliance practices
• Experience managing IT vendors and external service providers
• Strong leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and documentation skills

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• Excellent communication skills with the ability to partner across technical and non-technical teams
• Ability to operate in a fast-paced, evolving environment

Success in This Role

• Ensures reliable, secure, and scalable IT operations across the organization
• Drives improvements in system performance, security, and efficiency
• Builds and maintains strong IT processes, documentation, and controls
• Effectively manages vendors and technology investments
• Supports business growth through scalable and well-managed infrastructure
• Develops a high-performing IT team aligned to organizational needs

Practicals

• You'll report to: Chief Finance Officer
• Location: Anywhere in the USA
• Start date: As soon as possible

Equal Opportunity Employer

The organization is an equal opportunity employer and values diversity. It does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to the organization that its workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help the organization to stay accountable.

Join the organization in creating amazing technology solutions that make a difference. Apply today!