Drive digital product adoption and user enablement through training, support, and documentation. Collaborate with product and technical teams to improve user experience and business value. Strong communication and stakeholder collaboration skills required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Strictly W2 only - No C2C
Job Title: IT Product Specialist
Location: St. Louis, MO
Duration: 12 Months
Work Type: Onsite
💵 Rate: $40/hr on W2
Any visa is fine - Relocation also works
⚠️ Strong communication & user support experience required
⚠️ Product training/documentation experience preferred
Key Responsibilities
Product Adoption & User Enablement
- Drive adoption of digital products through: User training, Product demonstrations, Documentation, Launch communications
- Support successful product rollout and long-term user engagement
Customer Advocacy & User Support
- Act as the voice of the user by: Understanding pain points, Gathering feedback, Supporting user success
- Respond to product/application issues with: Clarity, Empathy, Accuracy
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Product Support & Documentation
- Provide day-to-day digital product support
- Troubleshoot: Application issues, Data issues, Integration issues
- Create and maintain: User guides, Technical documentation, Functional documentation, Knowledge articles
Business & Technical Collaboration
- Partner closely with: Product teams, Technical teams, Business stakeholders
- Develop strong understanding of: Product capabilities, Technical architecture, Business workflows
Product Communication & Continuous Improvement
- Monitor: User feedback, Support trends, Adoption metrics
- Help improve: User experience, Product usability, Business value delivery
✅ Must Haves
- Bachelor’s degree in: Computer Science, Engineering, Science Education or Related discipline
- Strong communication and stakeholder collaboration skills
- Strong user support / customer-facing experience
- Experience with: Product training, User enablement, Documentation, Product demonstrations
- Strong proficiency with: Microsoft Suite (Outlook, Excel, Word, PowerPoint)
- Experience troubleshooting: Applications, Integrations, User issues
- Ability to work cross-functionally with: Product teams, Technical teams, Business users
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Preferred Experience
- Agriculture / Crop Science domain
- Digital agriculture platforms
- AI productivity tools
- Technical writing/documentation
⭐ Nice to Have
- Agriculture/ Crop Science domain experience
- AI tools exposure
- Product launch support
- Knowledge base management
- Application training delivery
⚠️ Missing communication + documentation + user support experience → Rejection
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