Product Owner

Company Description

Serve Legal is a leading provider of ID and compliance testing services, supporting businesses across the UK and Ireland in maintaining the highest compliance standards. Trusted by national retailers, leisure operators, and sports broadcasters for nearly two decades, Serve Legal delivers highly accurate audits that drive operational efficiency and protect revenue and reputation. Renowned for service excellence and innovative solutions, the company empowers clients to exceed regulatory requirements while improving customer experience. Recognized with multiple business awards, Serve Legal continues to provide actionable insights and support for continuous operational improvement.

Product Owner

• Salary £50,000-£58,000 dependent on experience
• 10% annual performance bonus
• Fully remote role, 1-2 days per month of meeting with the team, this travel is fully compensated
• Reports to Technology Director

About the role

• You'll be the main link between our business teams and our outsourced development team — translating what the business needs into clear, actionable work.
• You'll own and manage our product backlog: writing user stories, setting priorities, and making sure the right things get built in the right order.
• You'll lead the handover of new product prototypes from our Innovation Hub into live production systems.
• You'll run sprint ceremonies (planning, reviews, retrospectives) and keep delivery on track.
• You'll build trusted relationships across Sales, Operations and senior leadership — keeping everyone informed and aligned.

What we're looking for — must haves

• Experience as a Product Owner, Business Analyst or Digital Product Manager
• Proven experience working with and influencing senior stakeholders — up to and including director or C-suite level 
• A track record of taking prototypes or pilots through to live production — not just handing off, but owning the transition 
• Experience working with core operational platforms — systems that real teams rely on day-to-day, not just internal tools 

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Must-have criteria are non-negotiable — please only apply if you meet all four.

Desirable

• Background in a TIC (Testing, Inspection and Certification), compliance, audit or similarly regulated industry 
• Comfortable managing a product backlog in an Agile or Scrum environment
• Able to write clear user stories and acceptance criteria that a dev team can actually act on
• Experience managing outsourced or third-party development teams
• Agile or Scrum certification (CSPO, PSPO or similar)
• Familiarity with field operations or property management platforms
• Experience in retail, hospitality or consumer-facing regulated sectors