Director of Human Resources

Company Description

Youth for Sustainable Policy (YSP) is a youth-led organization dedicated to addressing global challenges through research, storytelling, and policy dialogue. By creating accessible publications, podcasts, and educational resources, YSP bridges the gap between academic knowledge and public understanding. Our diverse community of students, researchers, and creatives collaborates across disciplines to foster informed, responsible voices in conversations about sustainability and governance. Join us in building a more equitable and evidence-based future.

NOTE: This role is remote and strictly volunteer-based.

Role Description

Execute YSP's people strategy across a growing global team — managing the full volunteer lifecycle from application to alumni, building a culture of genuine belonging and recognition, and ensuring every YSP member has a structured, supported experience. As Director of Human Resources, you will work directly under the CHRO to operationalise recruitment, onboarding, performance, wellbeing, and community recognition at scale. This is a people-first, systems-oriented role for someone who genuinely cares about the human side of a mission-driven organisation.

Key Qualifications

* Strong grounding in human resources, people operations, or organisational psychology

* Demonstrated experience coordinating recruitment, onboarding, or community management processes across remote teams

* Excellent written communication: warm, clear, and professional across all volunteer-facing touchpoints

* Genuine commitment to creating inclusive, equitable, and psychologically safe team environments

* Proficiency with Notion, Google Workspace, or similar platforms for HR documentation and tracking

Additional Plus Points:

✓ Prior experience in HR, talent management, volunteer coordination, or student leadership

✓ Familiarity with performance management frameworks, OKRs, or wellbeing programme design

✓ Understanding of DEI principles and applying them in practice across multicultural teams

✓ Background in psychology, social science, education, or a related field

✓ Experience operating in remote-first, internationally distributed team environments

Key Responsibilities

Recruitment & Talent Pipeline

* Manage YSP's end-to-end recruitment pipeline — from role posting and application screening through shortlisting, interview coordination, and offer communication

* Maintain and update the Applicant Tracker and Recruitment Pipeline databases in Notion

* Ensure every applicant — successful or not — receives a timely, professional, and human response

* Partner with Directors and Managers to assess applicants and align offers to organisational needs

* Proactively source candidates for hard-to-fill roles through network outreach and university partnerships

Onboarding & Offboarding

* Execute the full onboarding journey for all new members — welcome communications, tool access, Discord and Telegram setup, policy document walkthrough, and Day 7 follow-up

* Maintain and continuously improve the New Member Welcome Pack and all onboarding documentation

* Coordinate offboarding for departing members — handover checklists, access removal, exit surveys, and alumni database transitions

* Ensure 100% of new members are fully set up within 48 hours of accepting their appointment

Performance, Recognition & Wellbeing

* Coordinate quarterly performance review cycles — distributing frameworks, collecting feedback, and synthesising insights for the CHRO

* Run YSP's quarterly wellbeing pulse surveys and translate results into actionable recommendations

* Monitor and flag 90-day retention signals, identifying at-risk members before disengagement becomes departure

* Design and deliver team recognition programmes — spotlights, milestone celebrations, and community acknowledgements

* Coordinate the issuance of Letters of Appointment, certificates of completion, and LinkedIn recommendations

Culture & Inclusion

* Champion YSP's DEI Pledge in every HR process — from how roles are written to how interviews are conducted

* Identify and address barriers to participation for members across different time zones, cultural contexts, and life circumstances

* Support the CHRO in building and sustaining a team culture that is warm, high-trust, and built for the long term

Performance Indicators

* 90-day volunteer retention rate (target: ≥70%)

* Onboarding completion rate — 100% of new members fully set up within 48 hours

* Recruitment response time — all applicants acknowledged within 3 business days

* Wellbeing pulse score (target: ≥7.5/10 average across the team)

* Community Pathway tier accuracy — zero outdated assignments at any time

* Exit survey completion rate (target: ≥80% of departing members surveyed)

Apply here: https://forms.gle/XF1d7mdPsNuFkhGD6

We review applications on a rolling basis. Shortlisted applicants may be contacted for further steps or a brief discussion. Due to application volume, we may not be able to respond to all applicants individually. We appreciate your interest in contributing to YSP and look forward to working with you.