Cloud Contact Center Infrastructure Architect

Optomi, in partnership with our client, are seeking an Infrastructure Architect/Contact Center Architect, to join their team on a 6 month contract to hire.

This role is remote but does require travel to the Tri-State area 2x a month (NY/NJ/CT)

W2 - USC/GCH only - no C2C/sponsorship available

Contact Center Transformation | Five9 CCaaS & AI Integration

The Infrastructure / Telephony Architect leads the strategy, design, and governance of a global cloud contact center infrastructure supporting a large-scale CCaaS transformation initiative. This role is responsible for designing scalable, secure, and resilient telephony and network architectures while enabling migration from legacy on-premise systems to a modern cloud-based contact center platform.

Key Responsibilities:

• Define global Five9 infrastructure architecture including resiliency, disaster recovery, and high availability
• Design enterprise network connectivity between cloud platforms, AI services, carriers, and enterprise systems
• Lead telephony architecture including SIP trunking, PSTN connectivity, SBC integration, and carrier strategy
• Develop dial plans, number management, porting strategies, and call routing/failover models
• Design bridge architectures supporting coexistence between legacy telephony and cloud platforms during phased migrations
• Establish environment, release management, deployment, and configuration standards

Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• Define security architecture, IAM standards, encryption requirements, and compliance controls
• Lead capacity planning, monitoring, performance standards, and operational readiness activities
• Drive architecture governance, risk management, technical reviews, and infrastructure decision-making
• Provide technical leadership and guidance to implementation and engineering teams

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Telecommunications, or related field, or equivalent experience
• 7–10+ years of experience in infrastructure, telephony, or solution architecture roles
• 5+ years working with cloud contact center platforms such as Five9, Genesys Cloud, Amazon Connect, or NICE CXone
• Strong expertise in SIP/SIP trunking, PSTN connectivity, SBCs, voice networking, and telephony migration strategies
• Advanced knowledge of SD-WAN, MPLS, QoS, bandwidth planning, and enterprise network architecture
• Experience with AWS, Azure, or GCP cloud environments
• Strong understanding of voice quality metrics, disaster recovery, business continuity, and security frameworks
• Experience with CI/CD, infrastructure automation, and enterprise architecture governance
• Excellent communication and stakeholder management skills in large enterprise environments

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.

Preferred Qualifications

• Direct Five9 infrastructure and multi-region deployment experience
• Experience with Google CCAI/Dialogflow integrations
• Knowledge of telecom compliance and global carrier management

Key Deliverables

• Global network and telephony architecture designs
• SIP trunking and SBC integration specifications
• Carrier strategy, number porting plans, and migration schedules
• Disaster recovery, failover, and bridge architecture documentation
• Security, IAM, and compliance standards
• Capacity planning, monitoring frameworks, and governance documentation