We are seeking a Salesforce Business Analyst with strong experience in Sales Cloud and Service Cloud, and a solid understanding of the Transportation & Logistics domain. This role will act as a bridge between business stakeholders and technical teams, ensuring Salesforce solutions align with sales, pricing, customer service, and operational workflows. The ideal candidate will have excellent communication and stakeholder management skills, and be comfortable working with distributed teams and senior leadership.
Key Highlights
Technical Skills Required
Job Description
Title: Salesforce Business Analyst
Location: Remote
Position type: Full time
Job Summary
We are seeking a Salesforce Business Analyst with strong experience in Sales Cloud and Service Cloud and a solid understanding of the Transportation & Logistics domain (LTL, FTL, 3PL, Freight Brokerage, or Supply Chain). This role will act as a bridge between business stakeholders and technical teams, ensuring Salesforce solutions align with sales, pricing, customer service, and operational workflows.
Experience
- 6–10 years of experience as a Business Analyst
- 3+ years of hands-on Salesforce experience (Sales Cloud and Service Cloud)
- Proven experience in Transportation & Logistics, Freight, LTL, 3PL, or Supply Chain domains
- Experience working in Agile / Scrum delivery environments
- Salesforce Sales Cloud and Service Cloud data models
- Opportunity, Quote, and Case lifecycles
- Salesforce security and sharing concepts
- Experience writing user stories for Salesforce configuration and development
- Ability to collaborate effectively with Admins, Developers, and Architects
- LTL / FTL pricing and contracts
- Lane-based sales models
- Shipment lifecycle and exception management
- Freight customer service workflows
- Integration touchpoints with TMS platforms (McLeod, MercuryGate, SAP TM, OTM, Manhattan, etc.)
- Salesforce Certifications required including Certified Business Analyst, Salesforce Administrator, Sales Cloud or Service Cloud Consultant
- Excellent communication and stakeholder management skills
- Ability to translate complex logistics concepts into clear Salesforce solutions
- Strong analytical and problem-solving mindset
- Comfortable working with distributed teams and senior leadership
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