AI Summary
We are looking for an IT Support Engineer with experience in server infrastructure management to work remotely from anywhere in Latin America. The role involves technical support, driving innovation, and providing excellent customer service. The ideal candidate will have a strong background in Linux or Windows Server platforms and cloud infrastructure.
Key Highlights
Technical support for server infrastructure management
Drive technical innovation and efficiency in cloud infrastructure operations
Provide excellent customer service
Key Responsibilities
Technical support for continuous integration and delivery pipeline
Drive technical innovation and efficiency in cloud infrastructure operations
Facilitate after hours infrastructure deployment efforts
Support development and QA teams in their deployment efforts
Open change tickets as needed to facilitate release automation processes
Ensure pipeline platforms are redundant and backed up as needed
Communicate effectively and appropriately
Provide internal and external customers with excellent customer service
Attend departmental, project and general meetings and effectively represent current status as appropriate
Participate in company provided training and perform independent training and research as appropriate
Install system patches and application updates as directed
Assist in other production support efforts as needed
Technical Skills Required
Benefits & Perks
Stable, long-term contract
Continuous Training
Private Health insurance
Flexible schedule
Nice to Have
Experience/exposure in AWS or GCP is acceptable
Job Description
We are looking for a IT Support Engineer with experience in server infrastructure management in either Windows or Linux work remotely from anywhere in Latin America.
You will be working in an agile environment, with an awesome team on the implementation of world-class software products.
You can learn more about Devsu at devsu.com.
Responsibilities
- Technical support continuous integration and delivery pipeline
- Drive technical innovation and efficiency in cloud infrastructure operations via integration duties relative to platform support and service delivery
- Facilitate after hours infrastructure deployment efforts as planned
- Support development and QA teams in their deployment efforts as needed
- Open change tickets as needed to facilitate release automation processes
- Ensure pipeline platforms are redundant and backed up as needed
- Communicate effectively and appropriately, deferring to management on communicating with external teams as needed
- Provide internal and external customers with excellent customer service
- Attend departmental, project and general meetings and effectively represent current status as appropriate
- Participate in company provided training and perform independent training and research as appropriate
- Install system patches and application updates as directed
- Assist in other production support efforts as needed
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- Fluent in English (B2 or C1 desired)
- Minimum 3-5 years of experience with server infrastructure management in either Windows or Linux
- Strong familiarity with Linux or Windows Server platforms support and eagerness to continue building skill expertise in new platform capabilities
- Basic understanding of scripting language, such as PowerShell, Ruby, or Python and openness to adding the others as required by your daily tasks
- Familiarity with Azure preferred. Experience/exposure in AWS or GCP is acceptable
- Leading candidates will have both cloud infrastructure and operations education and/or experience
- Conversant in or willing to learn git source code management capabilities
- Experience/exposure supporting applications that run on Web services and Java and other virtual machines technologies, IIS, or Apache web servers
- Experience/exposure to Magnolia Java Platform served on Tomcat
- Experience/exposure to Load balancing methodologies and technologies
- Intermediate to advanced platform with troubleshooting in the technologies that you are proficient in
- Familiar with agile work management principles and tools
- General ITIL experience for operations support
- Experience using MySQL
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
A stable, long-term contract. Continuous Training. Private Health insurance. Flexible schedule. Work with some of the most talented software engineers in Latin America and the US, doing challenging work and world-class software for clients in the US and around the world.
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