Senior IT Operations Manager

Senior Operations Manager – IT (Remote)

Company Overview

Ray Advertising is a U.S.-based company with global operations, specializing in performance marketing, health insurance, and e-commerce. Our ecosystem supports scalable, technology-driven growth for U.S. businesses.

As part of our long-term operational expansion, we are continuously strengthening our internal technology infrastructure, automation systems, operational workflows, CRM systems, analytics platforms, and technical support environments. This role will directly oversee the execution, coordination, and operational management of internal IT functions and technical projects across the organization.

Headquartered in Redding, California, USA, Ray Advertising operates with distributed global teams supporting U.S.-based business functions.

Position Summary

We are seeking a technically strong, execution-driven Senior Operations Manager – IT to oversee internal IT operations, software development coordination, technical execution workflows, and system management across the organization.

This role is NOT a strategy-setting position. Senior leadership defines company direction and operational priorities.

Your responsibility is to:

• Translate operational and technical objectives into structured execution plans
• Coordinate developers, designers, QA, DevOps, and technical support teams
• Ensure workflow discipline and milestone delivery
• Maintain technical and operational accountability
• Provide execution visibility to leadership
• Monitor technical productivity and operational efficiency across teams

You will function as the execution owner of internal IT operations and technical delivery workflows.

This role requires strong technical understanding, coding knowledge, and prior experience working in a software company or technology-driven environment.

Primary Focus

Internal IT operations management

• Software development coordination & execution
• Sprint planning & technical task management
• Developer accountability and output quality
• Technical workflow monitoring
• System stability, reporting, and operational tracking
• Cross-functional coordination between technical and operational teams

This role owns execution quality for internal IT operations and technical delivery.

Key Responsibilities

1. IT Project Planning & Technical Execution (Primary Responsibility)

• Break product and system requirements into technical tasks, user stories, and milestones
• Work closely with developers to define scope, APIs, integrations, and system logic
• Manage sprint cycles, stand-ups, and backlog prioritization
• Ensure on-time feature releases and version updates
• Track progress daily and proactively resolve blockers
• Coordinate staging, QA testing, UAT, and deployment cycles

2. Developer & IT Team Coordination

• Coordinate with backend developers, frontend engineers, QA testers, DevOps, and UI/UX teams
• Ensure proper Git workflow discipline and deployment processes
• Monitor productivity and delivery timelines
• Ensure documentation of code, architecture, and workflows
• Escalate technical risks with recommended mitigation plans
• Ensure continuity during team absences or transitions

3. IT Systems & Infrastructure Oversight

• Oversee internal systems, automation tools, dashboards, tracking systems, and operational software
• Ensure APIs, integrations, and internal systems function properly
• Maintain system uptime, performance benchmarks, and issue tracking
• Coordinate hosting environments and technical infrastructure

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• Identify operational risks, technical bottlenecks, and system inefficiencies
• Monitor technical workflows and operational efficiency for creative and video editing teams from a systems and execution perspective

4. Technical Documentation & Process Management

• Maintain structured documentation for systems and workflows
• Ensure coding standards and best practices are followed
• Support creation of internal SOPs for IT processes
• Improve development lifecycle efficiency

5. Reporting & Leadership Visibility

• Maintain sprint dashboards and development tracking systems
• Provide weekly technical execution reports
• Track KPIs such as release timelines, bug resolution time, system uptime, and sprint velocity
• Provide leadership with real-time progress visibility

6. Scaling & Product Expansion Support

• Support new SaaS feature launches
• Manage high-pressure release cycles
• Ensure stability during scaling phases
• Maintain structured release discipline under deadlines

Success Metrics

• On-time project and sprint completion rate
• Technical execution quality and operational stability
• System uptime & performance reliability
• Bug resolution turnaround time
• Developer productivity & task accountability
• Operational workflow efficiency
• Leadership confidence in execution and technical operations

Required Qualifications

• Minimum 8 years of experience in IT operations, technical project management, software operations, or technical execution roles
• Prior experience working in a software company or technology-driven organization is mandatory
• Strong understanding of software development lifecycle (SDLC)
• Hands-on coding knowledge (mandatory)
• Ability to understand backend logic, APIs, database structures, and technical workflows
• Experience managing developers and technical teams
• Strong operational and technical coordination skills
• Strong English communication skills

Technical Requirements (Mandatory Coding Knowledge)

Candidate must have working knowledge of:

• At least one backend language (PHP, Python, Node.js, or similar)
• Frontend basics (HTML, CSS, JavaScript)
• REST APIs and system integrations
• Database fundamentals (MySQL, PostgreSQL, etc.)
• Git workflows & version control
• Cloud hosting basics (AWS, VPS, or similar environments)
• Technical troubleshooting and workflow monitoring

The candidate is not required to code full-time but must be capable of understanding code, monitoring technical execution quality, reviewing workflows, and guiding developers effectively.

Preferred Qualifications

• Experience working in software companies or technology-focused organizations

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• Experience managing remote technical teams
• Familiarity with Agile / Scrum workflows
• Experience managing internal systems, automation tools, or operational platforms
• Understanding of technical production workflows and operational coordination

Skills & Competencies

Technical Skills

• Sprint management tools (Jira, ClickUp, Monday.com, etc.)
• Technical documentation tools
• Basic database querying ability
• System troubleshooting understanding

Soft Skills

• Strong ownership mindset
• Structured and analytical thinking
• Clear communicator between tech & leadership
• Detail-oriented and process-driven
• Calm under technical pressure
• Problem-solving mindset

Work Details

• Employment Type: Full Time
• Work Mode: Remote (Bangladesh)
• Working Hours: Monday to Saturday | 6:00 PM – 3:00 AM (BD Time) (Aligned with U.S. business hours)
• Saturday Focus: Sprint review, documentation, reporting, planning
• Reports To: Senior Management / Leadership Team

Probation Period

• 6-month probation period
• Evaluation based on execution quality, technical understanding, sprint delivery accuracy, and system stability contribution

Compensation & Salary Range

Salary Range: BDT 70,000 – 100,000/monthly

Salary is scaled based on technical assessment performance.

Benefits & Perks

• Health insurance coverage
• Performance-based international relocation opportunity
• Annual salary increment up to 15%
• Performance bonuses
• Sponsored international tech conferences (performance-based)
• Employee loan program
• Flexible leave policy
• National + U.S. calendar holidays

Career Growth

• Growth path into Technical Program Manager
• Director of Technology Execution
• Product Operations Leadership

Why Join Ray Advertising?

At Ray Advertising, this role is not administrative — it is execution-focused technical operations leadership.

You will directly influence how our internal systems, technical operations, and development workflows are managed and optimized. If you combine structured operations management with technical understanding and thrive in high-accountability environments, this role offers strong career growth within a fast-scaling global organization.