Senior Systems Administrator, Engineering Operations

We’re partnering with an entertainment client to find a talented Systems Administrator, Engineering Operations to support their team. This is a fully remote Temp role requiring in-region talent. The position involves supporting enterprise systems including Google Workspace, Slack, Zendesk, and internally-developed tools, with a focus on operations and troubleshooting.

Systems Administrator, Engineering Operations Responsibilities:

• Manage and monitor support channels such as Slack, responding promptly to user and support requests.
• Investigate and troubleshoot system issues requiring elevated permissions or engineering intervention across Google Workspace, Slack, Zendesk, and other enterprise tools.
• Escalate complex issues to engineering or partner teams following documentation and protocols.
• Keep detailed logs of work performed and system changes in Jira, adhering to team processes.
• Develop and maintain documentation and knowledge base articles for end users and support personnel.
• Observe system dashboards and escalation metrics, proposing process improvements and automation opportunities to enhance operations.

Systems Administrator, Engineering Operations Qualifications:

• Over five years of experience as a Systems Administrator, SaaS Administrator, or similar role.
• Proven experience supporting and configuring Slack, Google Workspace, and Zendesk.
• Familiarity with Agile Scrum and project management methodologies.
• Strong communication and collaboration abilities.
• Excellent technical writing and documentation skills.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.